An achieved Customer Service professional who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Proactive, takes initiative on finding solutions to ensure quality customer service, customer retention. Passionate about creating positive customer experience to achieve positive results with satisfactory and exceeding customer satisfaction. Determined on providing quality service, resolving issues in an effective and efficient manner. Support and encourage peers to achieve common goal as a team with positive attitude and encouraging support.
• effectively solve customer challenges in a high volume call center
•Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
•Part of training team for 4 years
trainer 4 years
quality lead member 4 years
honored by company CEO 1999 at Pacific Bell
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