Ambitious Retail Manager with 9 years experience in employee management, recruiting, hiring and training seeking a position in Human Resources.
Awarded $10,000 worth of Coach Stock for outstanding performance for 2 consecutive years (only 2 people receive in each district)
Recruits, hires, develops and retains retail talent for the store.
Responsible for all store management training district wide
Oversees audit of Time and Attendance as well as processing payroll weekly.
Evaluates employee performance and writes/administers reviews yearly
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Created strategies to develop and expand existing customer sales, which resulted in a 10% increase in yearly sales by creating Clienteling strategies implemented throughout the district.
Increased quarterly audit score from 86% to 100% for two years consecutively.
Excellent Witten and oral communication and ability to tailor communication to different audiences.
Efficiently addressed customer issues to ensure quick and successful resolution.
Handled all scheduling for store shifts to ensure proper staffing at all times.
Exceeded personal sales goal consistently each month and was awarded $5,000 of Coach stock as an incentive awarded to 5 Assistant Managers in each district.
Built and maintained effective relationships with peers and upper management.
Oversaw disciplinary actions through Corrective Action Notices (CANs).
Kappa Delta Member
Phi Eta Sigma Member, Freshman Honor Society
Psi Chi Member, Psychology Fraternity
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