. Fast learner, highly dependable
. Excellent attention to detail
. Effective team player/leader
. Microsoft Office: Word, Power Point, Excel,
. Macintosh Operating systems
. Type 60 WPM
. Fluent in conversational Spanish
Provide new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
Identify opportunities to maintain and increase member relations.
Respond to incoming calls from members and providers including provider claims.
Assist callers with Web Portal registration and utilization.
Multitasked making reservations, taking care of guests, and answered all calls.
Ensured all guests needs were met by working closely with the general manager and housekeeping manager.
Resolved conflicts without assistance of a manager.
Handled financial paperwork, cash drawer, and secured deposits of thousands of dollars.
Coordinated and organized multiple events.
Created self-motivated flexible schedules with goals executed on a timely basis.
Utilized Microsoft Word by creating monthly newsletters for over 750 clients.
Developed my own original data base of new clients for fundraising,
Planned, prepared, and led weekly bible studies with UNM students.
Gave feedback and contributed ideas at staff meetings while aiding the administrators.
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