associate manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
  • Supervised multiple new pharmaceutical product and service projects
  • Licensed Registered Nurse Multistate
  • Lean practitioner, manager and Lean Yellow Belt certified
  • Lean Facilitator and Lean Automation certification (In progress)
  • Achieved an increase in operational process efficiency by introducing process automation, program management and data visualization tools for vital project tasks
  • Lean Six Sigma methodologies
  • Project Management
  • Experience across multiple Therapeutic and Specialty areas
  • Drug Safety & Pharmacovigilance
  • Global Line manager & cross-functional team collaborator
  • Data analysis
  • Onboarding and training management
  • Quality Management
  • Staff Management
  • Medical Information Contact Center (MICC) management
  • FDA, EU, and ICH guidelines
  • Train Employees
Professional Summary

Resourceful Medical Information Manager offering a history of success over 7 years in coordinating and monitoring operations across organization departments within the pharmaceutical and clinical research industry. Adept at optimizing resources and driving efficient processes to achieve organizational goals. Seeking to utilize strong leadership and problems-solving skills to contribute to the success of a dynamic healthcare organization.

MBA: BUSINESS ADMINISTRATION, Expected in 2020 to Liberty University - Lynchburg, VA
Bachelor of Science: Nursing, Expected in 2014 to Georgia Regents University - Augusta, GA
Work History
ASSOCIATE MANAGER, 01/2020 to Current
Life StorageQueens, NY,
  • Manages global teams, supports clinical operations strategy, execution, collaborates within a global matrix environment and assists senior managers with accomplishing demanding business targets
  • Leads a global clinical program by overseeing hiring, onboarding, training, performance monitoring, quality reviews, salary recommendations and by using innovative processes that promote highly proficient, engaged remote employees
  • Acts as a direct line manager for 7 employees
  • Provides scientific and technical leadership using clinical or business acumen to ensure professional, credible engagement and relationships with the key stakeholders
  • Creates well-reasoned and data-driven proposals, and multi-media presentations, adapts negotiation strategies to be prepared with alternative solutions to anticipated key stakeholder objections
  • Assists with global regulatory audits and participated in a global re-qualification operations audit
  • Performs CAPA evaluations to maintain a high-quality focused Medical Information project devoted to customer satisfaction
  • Implements process improvements using Teams, SharePoint, Power Automate, Power BI, Microsoft Office, Salesforce, CRM databases and other tools to ensure that all project efforts are efficient in meeting the client's and organizational standards, metrics, and Key Performance Indicators
  • Created and implemented several custom process solutions that positively impacted the project and over one hundred project level employees
  • Utilizes budget, data analysis and dashboard visualization tools to optimize project revenue recognition, which led to the identification of a seventy-three-thousand-dollar error in charges for services not billed
  • Performs regular reviews of direct report billable hours and utilization to assure the accurate project resource allocation and to support departmental cost-saving strategies
  • Collaborates with vendors, internal technical teams, and the client to ensure that the data collection, telephony and IVR solutions meet all customer service, privacy, and regulatory guidelines
  • Provides input to relevant SOPs and standard plans/templates when applicable.
Planet PharmaCarlsbad, CA,
  • Functioned as a subject matter expert, which provided the public with focused, in-depth verbal, and written responses from the client using evidence-based research for over thirty post-market, investigational, and consumer healthcare products over six therapeutic areas
  • Collaborated with senior medical information scientists to create 50+ customized response templates for healthcare providers; reduced response time by 40% and improved accuracy by 20%
  • Exhibited the ability to understand and interpret clinical trial data, the literature and associated therapeutic conditions
  • Used diplomacy, time management, organizational and critical thinking skills to maintain a high level of performance and customer satisfaction
  • Assisted company regulatory & quality groups by providing input into the evaluation of product complaints and adverse events
  • Met client needs while following company procedures by using multiple communication channels, including phone, email, letters, and chat.
RARE DISEASES, Alphanumeric Systems IncCity, STATE,
  • Acted in a lead capacity for patient and engagement and medication adherence program that was designed by the sponsor to improve treatment access for patients with rare diseases
  • Collaborated with pharmaceutical company sponsored patient support, rare disease healthcare providers, and specialty pharmacies to ensure compliance with insurance company requirements and remover barriers to medication access, ensuring seamless patient care and optimal treatment outcomes
  • Delivered clinical guidance, medical device, and patient education in accordance with regulatory and FDA guidance for promotional pharmaceutical product campaigns
  • Documented calls in compliance with regulatory and legal demands
  • Identified and captured adverse event information and product quality complaints
  • Maintained excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
  • Collaborated with patient support, marketing, and brand management teams to make sure that medications and medical data was accessible to healthcare providers and the patient populations served.

Race, Ethnicity, and Cultural Heritage Employee Resource Group | Automation Club | Emerging Professionals | Women in Networking IQVIA| Veteran's Employee Resource Group

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Resume Overview

School Attended

  • Liberty University
  • Georgia Regents University

Job Titles Held:



  • MBA
  • Bachelor of Science

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