-Exceptional ability to maintain and build client relationships, including comfortably conversing with all facets of a client's requests. -Accomplished in customer experience and call center contact. -Skilled problem solver and critical change agent; proficient at devising innovative policy, best practice, and technology solutions to propel productivity, profitability, and service levels for my employer. -A strong leader of people and production in a customer-focused environment by exceeding customer service level goals. -Adept at creating and editing articles for article based knowledge centers.
Excellent problem solving skills
Persuasive communication expertise
Strong problem solving ability
Associate Game Master April 2015 to September 2016Blizzard Entertainment － Austin, TX
Provided documentation on start-up, shut down and first level troubleshooting of processes to help game
developers with potential bugs.
Implemented company policies, technical procedures and standards for preserving the integrity and
security of data, reports and access.
Trained junior members of the Game Master team regarding all facets of the job.
Create, edit and publish articles for an article based Knowledge Center.
Waiter February 2014 to June 2017Chuys OPCO － Austin, Texas
Explain various dishes on the menu to patrons and make recommendations based off preferences and dietary needs.
Ensure simultaneous preparation of all orders for a single table and serve in
Calculate meal costs and add taxes for final bill calculation.
Certified Photo Specialist June 2011 to February 2014Walgreens － Aurora, Colorado
Processed photo orders and other specialty printing options such as canvases, coffee mugs, etc.
Client services in all available departments including brief pharmacy tech training.
Warehouse management and organization.
Photo machine maintenance.
Education and Training
High School Diploma : 2009Fredericksburg, High School － Fredericksburg, TX