Effectively handled Freight forwarding and supply chain management tasks and update necessary details in KEWILL, MODS(mercantile operating documentation system) and SAP.
Prepared all required shipping documents.
Responded to customer service issues.
Provided updated shipment information via email. Assisted customers with the preparation of shipping documentation. Assisted customers in tracking missing or delayed packages.
Coordinated with shipping departments at other postal facilities. Responsible to conduct efficient daily huddle and KPI meeting.
Trained new joiners in general shipping for the employment and development.
Ensured correct allocation of resources to meet delivery schedules. Forecasted manpower requirements based on daily workload and company targets. Tracked time spent on assignments each day for productivity reporting. Educated new hires on company policies and procedures by designing and developing a training program. Verified data integrity and accuracy. Assisted with billing issues prepared invoices and forward to payments process. Provided assistance as necessary to track delayed or missing shipments.
Identified and implemented supply chain improvement opportunities such as implementation of macro for tracking containers from their carrier site.
Implemented innovative marketing efforts to increase business
Led cross-department initiatives to develop and pursue cost reduction programs.
Established long-term customer relationships through prompt and courteous service.
Excellent Communicator that collaborates with team members and consults with third party vendor to achieve goals.
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