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associate director resume example with 11+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking Associate Director knowledgeable about business practices in the social services industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making.

Skills

Recognized and highly knowledgeable leader, experienced managing staff, and diverse adult populations. I’m well versed in social services as it pertains to staffing, operations, and logistics areas of social services industry. I’m proficient in various theoretical perspectives in individual needs and assistance. Valuable contributor, well versed in establishing relationships and focusing on targeted outcomes. Utilizing practicing effective empathetic communication, able to connect with diverse population. Also work towards maintaining status quo in high stress or adverse environment, with strong work ethic, human touch, and pragmatic intelligence.

  • Client Focused
  • Organizational Skills
  • Conflict/Problem Resolution
  • Analytical
  • Staff Management
  • Scheduling
Work History
05/2019 to 08/2020 ASSOCIATE DIRECTOR Fullbloom | Richmond, TX,
  • Supervised approximately 30-35 staff working in maintenance, kitchen, and linen departments.
  • Conducted walk through with facility coordinator to assess repairs needed throughout site.
  • Facilitated managers/customer service workers meetings on monthly basis to update staff on changes to department(s) policy as per agency, and Department of Homeless Services.
  • Attended bi-weekly meetings with Sector Director to discuss concerns that may affect daily upkeep of building.
  • Collaborated with Facility Coordinator on fire drills, emergency evacuation plans, and preparation of inspections.
  • Ensured adequate coverage for staff taking time off and call outs.
  • Generated weekly and monthly staff schedules.
  • Coordinated with training department to ensure that staff were in compliance with all trainings.
  • Conferred with Sector Director on issuing corrective actions and termination of staff.
  • Worked with multiple outside vendors and contractors to ensure building was maintained, and up to funders standards.
  • Collaborated daily with medical providers to ensure that client health concerns were met.
  • Worked closely with Housing Specialist to ensure proper coding of clients for family reunification, and moving to housing.
  • Worked with Case Management to ensure that orientation packages of new clients were ready to begin assessment process.
  • Developed relationship with Human Resources Department for recruitment, interviewing, and hiring of new staff.
  • Worked closely with departments to ensure that there was enough supplies for day to day activity, as well as preparation for crisis situations.
  • Facilitated weekly/bi-weekly documented supervisions of staff.
  • Periodically conducted walk through with DHSPD and reported on overall wellbeing of clients.
  • Completed monthly reports in accordance with Quality Assurance Department’s standards.
  • Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.
  • Built and strengthened relationships with vendor representatives in order to maintain consistent supplies.
  • Assisted with internal and external audits and inspections by liaising with representatives in regards to building upkeep and inter-department technical issues.
  • Assisted senior leadership in managing all aspects of operations.
05/2018 to 05/2019 OPERATION’S MANAGER Panera Bread (Pr Management Corp) | Portsmouth, NH,
  • Monitor 20 staff checking clients that are entering facility daily.
  • Screen orientation packages completed by clients.
  • Assist staff with distributing beds and linens to clients.
  • Overseeing nightly census of clients seeking shelter, and reported to Vacancy Control.
  • Escort outside vendors and law enforcement entering facility for various purposes.
  • Generated incident reports in accordance with agency policy as well as funders.
  • Conducted supervision, corrective actions of customer service workers.
  • Conduct walk through of building with staff to ensure safety of clients.
  • Facilitated operations staff meetings.
  • Reassigned clients to permanent shelter setting.
07/2016 to 05/2018 SHIFT SUPERVISOR HENRY STREET SETTLEMENT | City, STATE,
  • KEY ACCOMPLISHMENTS:.
  • Train, conduct performance evaluation and supervise 10 staff.
  • Screen and interview clients; complete application for intake services.
  • Collect basic data and obtain additional information from other agencies.
  • Managed facility of homeless clients with mental health and/or substance abuse issues.
  • Conduct client assessments and prepare reports concerning change in conditions.
  • Prepare daily/weekly/monthly reports.
  • Develop practical service plans for clients.
  • Participate in inter-disciplinary team meetings to discuss client cases.
  • Document and follow-up on incident reports.
  • Maintain client data and census logs and ensure records are up-to-date.
  • Prepare and maintain accurate expenditure records.
  • Maintain cooperative relationships among program units by communicating information, responding to request, building rapport and participating in team problem-solving methods.
07/2008 to 04/2016 EVENING/WEEKEND SUPERVISOR COMMUNITY ACCESS | City, STATE,
  • Responsible to ensure delivery of exceptional services were provided to clients of four CR Houses.
  • Supervised employees, including interviewing, hiring, training, coaching, assessing performance, delegating tasks, and delivering feedback as appropriate.
  • Led meetings with Program Directors to evaluate and modeled curriculum of future Housing Counselor trainings.
  • Maintained position of composure during crisis interventions to ensure safety of residents and staff, and to minimize risk.
  • Managed conflict, conducting mediations between staff to maintain positive work environment, and to support employee engagement.
  • Effectively accomplished routine daily tasks, including responding to emails, incident reports, log entries, and general chart notes.
  • Created and implemented tools to confirm medication monitoring system was up to date, training staff on process and procedures as appropriate.
  • Provided staff coverage for homes on 24/7 basis, ensuring appropriately levels of staff in attendance to support needs of clients.
Education
Expected in 2023 to to Certified: CPR, 10/2021 | CPR, NY, NY, GPA:
Expected in 11/2020 to to Mental Health-First Aid, Exp. | Training, NY, NY, GPA:
Expected in 05/2004 to to Master of Science | Organizational Leadership MERCY COLLEGE, Dobbs Ferry, NY, GPA:
Expected in 05/2000 to to Bachelor of Arts | Psychology COLLEGE oF NEW ROCHELLE, New Rochelle, NY GPA:
Expected in 01/2000 to to Proficiency in: Microsoft Office, CARES and AWARDS Systems | Computer Systems, NA, GPA:
Certifications
  • First Aid/CPR Certified
  • Mental Health First Aid
  • F80 Certificate of Fitness
  • Microsoft Office

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Resume Overview

School Attended

  • CPR
  • Training
  • MERCY COLLEGE
  • COLLEGE oF NEW ROCHELLE
  • Computer Systems

Job Titles Held:

  • ASSOCIATE DIRECTOR
  • OPERATION’S MANAGER
  • SHIFT SUPERVISOR
  • EVENING/WEEKEND SUPERVISOR

Degrees

  • Certified: CPR, 10/2021
  • Mental Health-First Aid, Exp.
  • Master of Science
  • Bachelor of Arts
  • Proficiency in: Microsoft Office, CARES and AWARDS Systems

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