Associate Director Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Leadership / project management
  • Employee development / team management
  • Cognos/Tableau analytics
  • Project management
  • Communication / presentation
  • Systems analysis and design
  • Problem solving / negotiation
  • Web design and development
  • Creativity / initiative /work ethic
  • Commitment to life-long personal development
  • Strong work ethic
Associate Director, 06/2013 to Present
Hendricks BerkadiaNew York, NY,
  • Established a new centralized IT department and service model within University Services to provide application, analytics and desktop support for campus dining, housing, transportation, parking, conference planning, print, mail, university ID card, and campus venue services.
  • Developed IT policies and governance structure in consultation with divisional leadership, staff and the central university's office of information technology.
  • Created division project management process based on PMI project methodologies.
  • Led technical support team in providing desktop support to over 400 staff, troubleshooting issues with computers, printers, mobile devices, and other related pieces of hardware using ITSM best practices.
  • Initiated a computer purchasing plan that saves the division over $5000 annually.
  • Proposed and established a funding mechanism for departmental operations.
  • Initiated a divisional data analytics program including the construction of an information warehouse using data from over 15 applications for use with Tableau and Cognos and the creation of a culture of data-based decision-making.
  • Managed application development and implementation services for the division, including reviewing and negotiating contracts with outside vendors, providing technical support to third-party system implementations, and developing in-house applications as needed.
  • Led concurrent development and conversion projects for 8 division applications for Princeton's new financial systems.
  • Projects included reviewing reengineering departmental business processes, serving as technical lead to work between central finance and information technology departments during implementation, and assisting in training efforts.
  • Nominated for annual special performance recognition award by division for success.
  • Served as interim project lead for new system to manage student housing, assignments, contracts and financials for over 7000 student residents, working with the department and the vendor (CBORD) to manage the implementation process.
  • Developed and implemented a new collaborative project schedule using SmartSheet to report and update project status, progress, and tasks between the vendor and internal team in real-time.
  • Developed a new dormitory inspection process resulting in significant cost savings for the project.
Director of Web Services, 01/2011 to 01/2013
Hyatt Hotels Corp.Bastrop, TX,
  • Spearheaded the project to redesign the University homepage and standardize design templates, bringing together administrators from admission, academic units, business affairs, student affairs, and operations to produce and launch a recruitment-focused modern responsive university web presence.
  • Developed and deployed server-side (C#) and client-side (JavaScript/jQuery) code to produce rich interactive desktop and mobile websites and interfaces using ASP.Net based CMS systems such as Ektron CMS400.Net and SharePoint 2010.
  • United cross-department support to select an enterprise digital signage application (Four Winds) and led its installation and implementation of marketing and emergency alert features.
  • Led the exploration, implementation and management of new online branding, marketing, and communication channels (mobile apps, digital publications) for the university, ensuring recruiting and fundraising strategies were equipped to engage current and future constituents.
  • Streamlined business processes such as student graduate application processes for our Business and Nursing schools with new paperless workflows using tools such as SharePoint Server 2010 InfoPath workflow and Banner Self Service.
  • Administered the online digital advertising component for undergraduate recruitment initiative using Hubspot and Google AdWords.
  • Managed the web services department budget and personnel comprised of in-house FTEs and externally contracted resources.
Director of Business Intelligence and Strategy, 01/2008 to 11/2017
Samford UniversityCity, STATE,
  • Led a campus-wide project to unify academic and event scheduling and calendaring processes into one system.
  • Developed KPIs and other performance measures across Samford's operational units along with Tableau dashboards to actively measure them in real-time.
  • Organized voluntary software training opportunities for Samford staff to learn new computer skills.
  • Planned, created and implemented university applications which address and support critical strategic planning, assessment, accreditation, operational, and web communication processes using Microsoft SharePoint and ASP.Net.
Manager, 01/2004 to 08/2017
McWhorter School Of Pharmacy, Samford UniversityCity, STATE,
  • Streamlined the student application data flows and processes from the national centralized pharmacy school application service (PharmCAS) into Samford's Banner system.
  • Led the implementation project for a new pharmacy experiential management system to capture and analyze student portfolios and rotation performance.
  • Trained faculty and staff on new emerging pharmacy education, practice, and classroom technologies.
  • Successfully proposed, deployed, and supported mobile devices for Samford pharmacy students and faculty to supplement their pharmacy education and pharmacy practice.
  • Negotiated annual site-license contracts for the Lexi-Comp drug information web and mobile services.
  • Redesigned the school's website to be more marketing and admission focused to funnel interested leads to the application process.
  • Assembled and managed the online institutional portfolio for the University's SACS accreditation process.
Certified Associate: Project Management, Expected in 2014
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Project Management
ITIL Service Management Foundations: , Expected in 2015
- ,
M.B.A, Masters: Business Administration, Expected in 2007
Samford University Brock School of Business - Birmingham, AL
Business Administration
B.S: Management Information Systems, Expected in 2002
Auburn University - Auburn, AL
Management Information Systems
Professional Affiliations
I am an information technology professional with an M.B.A. and over eleven years of experience leading innovative, reliable and service-oriented academic and administrative higher education IT portfolios. My focus and expertise with IT service, employee, financial, project, and resource management ensure maximum service excellence, reliability, achievement, and innovation.
.Net, ASP.Net, academic, advertising, application development, branding, budget, business processes, homepage, CMS, Cognos, hardware, consultation, contracts, negotiating contracts, conversion, Creativity, client, decision-making, features, finance, financials, financial, fundraising, information technology, inspection, ITIL, JavaScript, jQuery, Leadership, marketing, C#, mail, office, Microsoft SharePoint, SharePoint, negotiation, enterprise, Nursing, personnel, policies, printers, Problem solving, processes, progress, project lead, Project management, publications, purchasing, real-time, recruiting, recruitment, reengineering, scheduling, software training, strategic planning, Systems analysis and design, Tableau, team management, technical support, desktop support, Employee development, transportation, troubleshooting, Web design and development, website, websites, workflow

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Resume Overview

School Attended
  • Samford University Brock School of Business
  • Auburn University
Job Titles Held:
  • Associate Director
  • Director of Web Services
  • Director of Business Intelligence and Strategy
  • Manager
  • Certified Associate
  • ITIL Service Management Foundations
  • M.B.A, Masters
  • B.S