Educator with nine years of experience in talent management and leadership development utilizing adult learning theory. Managed and served on search committees for hourly to mid-level professionals. Created and developed position descriptions based on departmental needs assessments. Produced onboarding plans for mid-level and administrative staff to connect them to university culture.
Microsoft Office Suite
SPSS (Data analytics software)
Banner (CRM software)
Survey Design and Management: Qualtrics, Survey Monkey, Poll Everywhere
academic, administrative, call center, consultant, contracts, CRM, client, customer service training, delivery, direction, event planning, Fundraising, hiring, managing, Marketing Plan, marketing, Microsoft Office Suite, problem solving skills, profit, programming, quality, RAs, recruitment, SPSS, strategic, Survey Design, vision
Associate Director OHOtterbein University/Feb 2017 to Current
Supervise two professional staff members and fifteen hourly staff members in their duties to support the mission and vision of the department and greater university.
Chair search process for assistant directors, administrative, and paraprofessional staff including developing job descriptions, evaluating, hiring candidates and creating onboarding programs.
Serve as Campus Center event consultant, managing over 500 events per year.
Provide quality customer service training and management for university information call center.
Create and lead learning sessions based on need of the community (Diversity & inclusion, confrontation, identity development, event planning).
Serve as department professional development chair.
Assistant Director OHOtterbein University/Aug 2014 to Feb 2017
Analyzed data from department programs to identify key demographic information of participants and to inform future practices.
Developed data tracking system which allowed departments to properly evaluate and assess events.
Negotiated contracts with talent agents to maximize programming efforts.
Assisted CAB in their selection and training process of officers and members.
Community Director Southern Illinois University EdwardsvilleJul 2011 to Jun 2014
Provided direction to a residence hall of 500 first-year students; responsible for daily operations in conjunction with the implementation of the department's Residential Curriculum.
Supervised, trained, evaluated, and hired a graduate assistant and 11 Resident Assistants (RAs), focused on community development, problem solving skills, academic achievement, career planning, and accountability plans.
Participated in the recruitment of professional and graduate staff members.
Education and Training
Master of Business AdministrationOtterbein UniversityAugust 2018Westerville, OH
Higher EducationUniversity of KansasMay 2011Lawrence, KSAdministration
Bachelor of Science: PsychologyHeidelberg UniversityMay 2009Tiffin, OH
Capstone Project: South Side Learning & Development Center Fundraising & Marketing Plan
Created fundraising & marketing strategic plan for non-profit client
Led team members in SWOT analysis, survey creation & analysis utilizing Qualtrics, and final presentation delivery