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Associate Resume Example

Resume Score: 80%

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ASSOCIATE
Summary

Skilled Associate with a solid understanding of the intricacies of the sales environment and how to meet and exceed sales goals. Honest Associate skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Skills
  • Customer interaction
  • Team building
  • Oral communication
  • Problem resolution
  • Communications
  • Customer service
  • Issue resolution
  • POS systems
  • Payment processing
  • Cash drawer balancing
  • Merchandise restocking
  • Product recommendations
  • Coin counting
  • Loss prevention
  • Customer greeting
  • Credit and cash transactions
  • Cash register operation
  • Scanner operations
  • ID verification
  • Customer assistance
Experience
Aqueous Vapor LLCDecember 2019 to CurrentAssociate
Lawrence, KS
  • Helped customers find specific products, answered questions and offered advice.
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and obtained replacements for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed customer payments quickly and returned exact change and receipts.
Vapor MavenSeptember 2019 to December 2019Associate
Overland Park, KS
  • Helped customers find specific products, answered questions and offered advice.
  • Read weekly sales inserts and monitored price changes.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
Results CompanyAugust 2019 to September 2019Customer Service Representative
Lawrence, KS
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Dillon'sMarch 2019 to August 2019Deli Clerk
Lawrence, KS
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Protected food from spoilage by properly storing in freezer and refrigerator.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
  • Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Education and Training
Tonganoxie High SchoolMay 2013High School DiplomaTonganoxie, KS
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Aqueous Vapor LLC
  • Vapor Maven
  • Results Company
  • Dillon's

School Attended

  • Tonganoxie High School

Job Titles Held:

  • Associate
  • Customer Service Representative
  • Deli Clerk

Degrees

  • High School Diploma

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