Experienced customer service representative with exceptional people skills that include effective and empathic communication, understanding and a sharp mind to successfully handle all types of customer encounters. Creative and with a keen interest in learning new skills onto of honing those already acquired from past experiences.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Described use and operation of merchandise to customers.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Processed all sales transactions accurately and in a timely fashion.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Offered exceptional customer service to differentiate and promote the company brand.
Answered customers' questions and addressed problems and complaints in person and via phone.
Maintained visually appealing and effective displays for the entire store.
Communicated information to customers about product quality, value and style.
Resolved customer problems by investigating issues, answering questions and building rapport.
Kept the showroom clean and maintained neat, orderly product displays.
Built and maintained effective relationships with peers and upper management.
Received and processed cash and credit payments for in-store purchases.
Weighed, ground and packed coffee per customer orders.
Correctly followed all health, safety and sanitation guidelines.
Updated menu with daily offerings and specials, using personalized artistic touches.
Greeted and connected with every customer, recommending drinks and pastries.
Adhered to recipe and presentation standards for specialty coffee drinks.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Monitored cafe for seating availability, safety and well being of guests.
Arranged merchandise in innovative and eye-catching displays.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Maintained calm demeanor during high-volume periods and special events.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Greeted guests with a pleasant smile and superior customer service.
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