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Associate Agent Resume Example

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ASSOCIATE AGENT
Professional Summary

Business professional with experience in Residential Design & Sales, Office Management, Executive Personal Assistance, Concierge, Insurance Claims and Appeals

Proven interpersonal strengths with top-level and high net-worth clients throughout my career.  Track record of building effective working relationships.  History of delivering top performance and exceeding goal expectations.  Improving operational efficiencies.  Ability to multitask and manage competing priorities in high-pressure environments.

Work History
05/2017 to Current
Associate Agent Redfin Real Estate | Boston, MA – Boston, MA
  • Receive incoming appointment request, confirm with Listing agents and coordinate tour(s) with potential customers/clients.
  • Meet with prospective clients/customers for Home Tours
  • Contribute ideas and offered constructive feedback Insight, etc
  • Follow up with customers/ buy-side agent on unresolved issues and property questions
  • Attend Open houses
  • New Hampshire Licensed Realtor
03/2007 to Current
Senior DesignerInnovative Space Solutions, LLC – Nashua, NH
  • Design Custom Closets, Pantries, Laundry, Mudrooms, Garages
  • Client consultations to determine storage needs to meet overall design goals.
  • Install Home Storage Solutions to 100% customer satisfaction
  • High referral rate
  • Networking & Marketing: cultivated leads via website, direct marketing, social media.
  • Consult with clients to determine needs, space, and budget to meet overall design goals.
  • Originate and develope creative design concepts.
02/2008 to Current
Team Lead, Insurance Billing DepartmentBalanced Healthcare Receivables, LLC – Nashua, NH
  • Manage Insurance billing and claims department
  • Analyze and address insurance claims for appeals and negotiations
  • Exceed company expectations in resolving claims resulting in insurance payments 
  • Maintain, research and educate employees of regulations within in the industry
  • Daily, weekly, and monthly client analysis, to determine strengths and weaknesses within the healthcare insurance industry.
  • Identified and rectify inconsistencies, deficiencies and discrepancies in medical claim documentation.
10/2015 to 06/2016
ConciergeAspire Lifestyles – Chelmsford, Ma
  • Concierge for American Express Platinum and Centurion Card Members
  • Achieved high customer satisfaction for special request
  • Sterling Award for superior customer service
01/2004 to 01/2007
Office Manager/MarketingNorthstar Financial Planning – Windham, New Hampshire, United States
  • Directed administrative functions for the Principals
  • Established operational objectives and work plans
  • Coordinated events
  • Organized and attended meetings, compiling all documents and reports
  • Maintained appropriate filing of personal and professional documentation.
  • Developed professional relationships clients
  • Wrote reports, executive summaries and newsletters.
  • Managed and reviewed filing and office systems.
Skills
  • Excellent communication skills
  • Business writing
  • Dedicated team player
  • Excellent planner and coordinator
  • Internet marketing
  • Client account management
  • Marketing and advertising
  • Commitment to quality and service
  • Customer targeting
  • Prospecting
  • Internet marketing
  • Contract negotiations
  • Operations management
  • New Hampshire Real Estate License
Education
Executive Administrative Assistant/Marketing: Katharine Gibbs College - 126 Newbury Street, Boston, Ma

Travel Agent/Tour Specialist: Travel Education Center - Amherst Street, Nashua, NH

Sept 2016
NH Real Estate License: Real Estate
New England School of Real Estate - The Verani Building, Londonderry NH
New Hampshire Real Estate Sales Associate
Additional Information

Paralegal for Schlitchmann, Conway, Crowley & Hugo, Boston, MA as well as background in the Electronics Industry as a Technical Trainer NE region, Corporate and Leisure Travel Agent, and Executive Personal Administrative Assistant

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Resume Overview

Companies Worked For:

  • Redfin Real Estate | Boston, MA
  • Innovative Space Solutions, LLC
  • Balanced Healthcare Receivables, LLC
  • Aspire Lifestyles
  • Northstar Financial Planning

School Attended

  • Katharine Gibbs College
  • Travel Education Center
  • New England School of Real Estate

Job Titles Held:

  • Associate Agent
  • Senior Designer
  • Team Lead, Insurance Billing Department
  • Concierge
  • Office Manager/Marketing

Degrees

  • Executive Administrative Assistant/Marketing :
    Travel Agent/Tour Specialist :
    NH Real Estate License : Real Estate

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