Committed and motivated Associate Account Manager with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Develope and implement customer specific business needs for electric and or gas service. Set up connection and or disconnection of service for new or existing large account service customers. Input and maintain all specific and pertinent customer information utilizing customer resource management database. Proactively establish customer payment procedures, assisting customer with all billing questions, rates, balances, limits and contract questions.
First point of contact for customers with high dollar investment account questions and concerns.Provided real time account balances and transactions. Notated overseas travel updates for proper debit card use. Developed effective relationships with all call center departments through clear communication.Provided accurate and appropriate information in response to customer inquiries.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Provided thorough support and problem resolution for customers.Issued password resets and provided assistance with set up of accounts to new and existing customers. Referred difficult issues to upper management while maintaining positive rapport with customer.
Handle high volume of calls, covering full range of customer services in a prompt and professional manner obtaining all information for resolution of transaction. Answered customer questions regarding billing, service problems, products and features. Correct errors and discrepancies on customer billings as necessary. Target customer interests with a variety of product and service offerings. Prepares work orders for maintenance requests after determining if field visits are required and ensures appropriate follow-up procedures are met. Performs billing and posting of customer accounts. Resolves delinquent account balances.
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