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Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

To be an accomplished IT professional who specializes in leading high-performance interdisciplinary teams from product development to successful product launches. I specialize in managing multiple projects in a fast-paced environment. My goal is to be in a position in a Company where I can utilize my skills and gain further experience while enhancing the productivity and the reputation of the company.

Skills
  • SAP B1 installations and Up-gradations
  • Made recommendations and responded to questions and issues on the implementation of the software both from functionality and planning perspective
  • Worked individually to identify the client's needs and presented solutions.
  • Reporting using various tools like Crystal reports, PLD
  • Importing of data from Legacy MS Excel database systems into SAP Business One via DTW (Data Transfer Workbench).
  • Provided after Go live support to the users.
  • Data Base Creation & Management
  • Creation of Item Group & Warehouses for Inventory & Document Numbering Setting
  • Alert Management setting
  • Functional Support in Service CRM Software
  • Complete Functional Support Secondary Sale Software.
  • Maintenance, Monitoring and Troubleshooting of all types of Hardware Desktop and Software
  • Providing various services such as IT INFRASTRUCTURE SERVICES e.g
  • Internet Access, Email-Related Requests (Lotus/Outlook mail) Desktop Admin access
  • Managing and configuring Network printer, scanner, and desktop printer
  • Cabling, crimping, testing, configuring and troubleshooting the LAN connections
Work History
09/2022 to Current
Associate Spencer Stuart New York, NY,
  • Worked varied hours to meet seasonal and business needs.
  • Picking, packing and shipping customer orders within specific and tight deadlines.
03/2015 to 07/2019
IT Assistant Manager Accor Hotels Los Angeles, CA,

Worked as IT Assistant Manager where Implemented SAP B1 in house doing all the configurations. Also played a key Role in implementing Secondary Sales & Service Management CRM and Android Apps.


  • Where Implemented SAP B1 in house doing all the configurations
  • Also played a key Role in implementing Secondary Sales & Service Management CRM and Android Apps
  • Responsibilities:
  • SAP B1 Implementation & Day to Day Support: -
  • Installations and Up-gradations
  • Made recommendations and responded to questions and issues on the implementation of the software both from functionality and planning perspective
  • Worked individually to identify the client's needs and presented solutions
  • Reporting using various tools like Crystal reports, PLD
  • Importing of data from Legacy MS Excel database systems into SAP Business One via DTW (Data Transfer Workbench)
  • Provided after Go live support to the users
  • Data Base Creation & Management
  • Creation of Item Group & Warehouses for Inventory & Document Numbering Setting
  • Alert Management setting
06/2010 to 03/2015
Senior Executive Vodafone Berlin, NH,

Worked as Senior Executive under FLY MOBILE PVT. LTD. (SAR GROUP) November2011 to March 2015 and Wynn Telecom Ltd. (SAR GROUP). June 2010 to October 2011 where played a key Role in implementation of SAP B1 in house doing all the configurations. Also played a key Role in implementing Service Management CRM and Android Apps.


  • Where played a key Role in implementation of, B1 in house doing all the configurations
  • Also played a key Role in implementing Service Management CRM and Android Apps
  • Responsibilities:
  • Handling SAP B1 complete support and day to day support
  • SAP B1 Implementation & Day to Day Support: -
  • Installations and Up-gradations
  • Made recommendations and responded to questions and issues on the implementation of the software both from functionality and planning perspective
  • Worked individually to identify the client's needs and presented solutions
  • Reporting using various tools like Crystal reports, PLD
  • Importing of data from Legacy MS Excel database systems into SAP Business One via DTW (Data Transfer Workbench)
  • Provided after Go live support to the users
  • Creation of Item Group & Warehouses for Inventory & Document Numbering and Setting.


05/2007 to 06/2010
Customer Support Engineer Alteryx New York, NY,
Worked as a customer support engineer in outsourced organization Field fresh foods Pvt. Ltd (Bharti enterprises) from May-2007 to June 2010.
  • Maintenance, Monitoring and Troubleshooting of all types of Hardware Desktop and Software
  • Providing various services such as IT INFRASTRUCTURE SERVICES e.g
  • Internet Access, Email-Related Requests (Lotus/Outlook mail) Desktop Admin access
  • Managing and configuring Network printer, scanner, and desktop printer
  • Cabling, crimping, testing, configuring and troubleshooting the LAN connections
  • Installation of Operating Systems, Drivers, software’s, Antivirus software and printers
  • Troubleshooting network related issues
  • Looking After of Backups Daily, Weekly, Monthly
  • Installation, backup & restoring of database server
  • Installation and configuration of Operating system, software’s
  • Vendor relationship & Clients technical support dealing
  • Implementing & updating the mail server panel.
Education
Expected in 01/2015 to to
Bachelor of Science: Information Technology
Sikkim Manipal University - Gangtok India,
GPA:
Expected in 06/2007 to to
Diploma: PC Architecture & Networking
AMP Solutions Ltd. - Chandigarh,
GPA:

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Resume Overview

School Attended

  • Sikkim Manipal University
  • AMP Solutions Ltd.

Job Titles Held:

  • Associate
  • IT Assistant Manager
  • Senior Executive
  • Customer Support Engineer

Degrees

  • Bachelor of Science
  • Diploma

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