Provide leadership in the Welcome Center, Call Center, Registration, Academic Records, Graduation, Transcript Services, Student Accommodations, Interpreting Services, Academic Support, Testing, Tutoring Services, Judicial Services, and Military Education Offices.
Responsible for the direct and indirect supervision of 66 employees.
Lead committee on developing wrap around services for Promise Students.
Lead committee on implementation of Recruiter.
Lead committee on implementation of Student Planning.
Facilitate management meetings for Directors, managers, and coordinators in offices where leadership is provided.
Facilitate Student Services Process Committee
Facilitate with Vice-President of Student Services, council meetings and divisional meetings.
Collaborative Decision Making (CDM) Facilitator
Negotiated contract for improvements to Call Center with CDW
Lead on Call Center improvement processes
Responsible for the day to day operations of the Registrar's Office which includes registration, student drops, grades, attendance, graduation, verification, transcripts, and online registration.
Served as member of Student Success College committee
Served as member of Student Enrollment committee
Initiated E-transcript ordering
Served as member of Data Governance committee
Successfully launched and responsible for online student system processes or registration, academic records, degree audit, and grading
Created detained training documentation for all registration processes
Lead committee that developed a cross-functional student account appeal committee for students with extenuating circumstances
Manage departmental budget for Registration and Records, $1,455,783, which throughout the years have identified and implemented cost savings measures.
Instituted specific email accounts for processes within the department
Responsible for the day to day operations of the Counseling and Advising Center
Provide supervision for the 4 administrative clerical support staff, 8 professional counselors, and 8 academic advisers
Provide leadership for district wide counseling services
Responsible for developing and supporting programs geared towards students on an academic status
Responsible for establishing, supporting, and encouraging relationship of the center with the College's academic schools
Responsible for the developing of programs and workshops to assist students in being academic successful
Developed the job description of duties and responsibilities for position of Student Services Specialist-Promise
Coordinated tutoring services
Hired tutors, note takers, and supplemental leaders
Tutored students in accounting classes
Program received Level 1 and Level 2 tutoring certification
Implemented tutor training
Worked closely with instructors and associate deans for tutor recommendatioms
Coordinated peer mentoring program
Educational Director for Broken Chain Ministries 2001 - Present
Board Member Broken Chain Ministries 1997 - Present
Volunteer House of Peace 2005 -2007
Coordinator, Boxes of Love 2004 - Present
Walk for the Hungry 2010 - Present
Provide community workshops 2010 - Present
Member, Wisconsin Association of Collegiate Registrars and Admissions Officers Current
Secretary, Executive Board WACRAO 2014/2015
Committee Member, WACRAO 2016
Member, American Association of Collegiate Registrars and Admissions Officers Current
Wisconsin Leadership Development Institute Current
Wisconsin Student Personnel Association Current
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