An effective administrator is more than a supervisor. He or she is a person who thinks creatively about how to help people do their work better and enjoy it more, leads by example, listens, provides consistent direction, and is results driven. Proven and enthusiastic professional seeking to utilize my background and experience in a challenging opportunity with major events at the national and/or international level. Solid and applicable professional record of enhancing organizational operations, initiating and developing critical constituent relationships, staff development and leadership, as well as delivering significant decision-making results. Key Strengths & Expertise Staff Development and Leadership Effective Communicator and Team Player Exceptional Customer Service Advocate Exemplary Fiscal Management *Enhancement of vital working relationships Efficient Outcomes Motivated" Successful Project Liaison
Assistant Venue ManagerContemporary Services Corporation - Salt Lake City, UT01/2006
Coordination of and leadership to 10-member paid supervisory staff and 275-member volunteer staff at Oval Lingotto (long track speedskating competition venue) at Winter Olympic Games in Torino, Italy, and at Royal Park (field hockey & netball competition venue) at Commonwealth Games in Melbourne, Australia.
Additionally, provided interdepartmental support efforts at opening and closing ceremonies for both international events.
Organization team member for arrival/departure of USA First Lady participation in Torino opening ceremonies and Queen of England participation in Melbourne opening ceremonies.
Worked closely with Victoria State Police in development and execution of a pedestrian/public transportation re-routing plan for opening and closing ceremonies at the 2006 Commonwealth Games.
Coordinating with two primary public transportation agencies, officials with City Zoo, and staff of a municipal golf course, along with Victoria State Police, developed safe and efficient spectator ingress/egress plan at Royal Park during Commonwealth Games.
Director of OperationsTarget Center Arena - Minneapolis, MN01/2002 - 01/2006
Responsible for daily and event operations of 20,000+ seat multi-purpose facility owned by City of Minneapolis.
Leadership of all operational departments, including facility management and maintenance, event administration, event production management, guest services, changeover, custodial, police, security, medical services and public safety, and stagehands.
Establishment, review, and modification of policies and procedures for facility.
Personally provided consistent and positive communication link to City of Minneapolis' department of Community Planning and Economic Development, part of City initiative aimed at making Minneapolis planning and community development more effective, responsive and accountable Working with City of Minneapolis, lead efforts that resulted in over $18M in arena capital improvement projects Developed an effective working relationship with two labor unions present in building that had been lacking prior to my arrival in 2002 Coordinated a federally mandated ADA compliance review of all arena departments Creation of increased seating capacity during seating replacement project resulting in increased potential revenue.
Venue ManagerOlympic Games - Athens, Greece01/2004 - 01/2016
Venue Operations Response Team Coordinator
Leadership of 20-member volunteer staff with responsibility of responding to, analyzing, and providing quick/safe solutions to the "unexpected" at OAKA Complex.
This complex included Olympic Stadium, tennis center, Olympic Indoor Hall, indoor and outdoor aquatic facilities, plus velodrome, with daily spectator flow exceeding 200,000 guests.
extinguished" a potentially volatile spectator ticketing issue at tennis center with assistance/cooperation of Athens Police Force and venue event staff.
development of ADA transportation program for spectators at various competition venues of OAKA Complex.
Salt Lake City, UT01/2002 - 01/2016
Event Services-Assistant Venue Manager
Assisted with development and writing of venue event plan.
Delivery of venue training sessions for staff and volunteers.
Effective execution of event services operations (e.g.
crowd management, customer service, access monitoring, security, ticket taking/ushering, etc) during test events, Olympic, and Paralympic Games operations.
Provided direction, support, and leadership to event services staff.
Coordination of event operation with other members of venue management team, including security, transportation, medical services, ticketing/accreditation, food & beverage, and maintenance.
Development of vehicle inspection screening location/policy/procedure for Utah Olympic Oval competition venue Chosen as Team Leader at pre-Games Event Services Management Development Conference Selected as a presenter at multi-session training program series for volunteer and paid staff of 5,000+ individuals Coordination of United States Secret Service field exercise training at Utah Olympic Oval following "911" incident Development and implementation of operational plan for pre-Games World Cup/U.S.
Olympic Trials events.
Associate Dean of StudentsCentury Community College - White Bear Lake, MN01/1996 - 01/2001
Directed planning and arrangement of social, cultural, and recreational activities through various student groups according to college policies and regulations.
Program development and advising students on an individual basis, serving as contact for faculty, academic deans, and administrators.
Represent department on various College committees.
Development of program-specific admissions recruitment effort Resurrection of campus wide recreational program into vital and active opportunity for diverse student body With limited resources, directed creation of student center area on campus Working with students, revitalized participation levels in organized student life clubs/organizations.
Olympic Games - Atlanta, GA01/1996 - 01/2016
Event Services Sector Coordinator
Provided leadership and direct supervision to event services volunteer and paid staff at field hockey competition venue.
Assisted in development and implementation of venue-specific staff deployment plans and shift strategies.
Worked with supervisors of other back of house functional areas to resolve operational issues.
Chosen as lead supervisor of 8 member sector coordinator staff, with responsibility of scheduling staff members and prioritizing deployment of event staff within each designated area of two-facility competition venue.
DirectorCity of Roseville - Roseville, MN01/1993 - 01/1996
John Rose Minnesota OVAL.
Fortunate to be instrumentally involved in creation, development, construction, and operation of world's largest outdoor refrigerated ice and in-line skating facility.
Owned and operated by City of Roseville, facility was financed through tax increment financing.
Responsible for preparation and implementation of annual budget, pertaining to management, operation, and maintenance expenditures.
Development of short and long range planning for facility, direction of operations through subordinate staff, and overseeing all activities.
In charge of all daily and special event programming and marketing, including spokesperson for public information to all local and national media.
Secured 13 major national/international special athletic events.
Negotiated three lucrative annual corporate facility sponsorships and several special event sponsorships.
Guest Services ManagerTarget Center Arena - Minneapolis, MN01/1990 - 01/1993
Development of "front of house" staff plan prior to facility's opening in 1990.
Direction of guest services functions at 19,000 seat multi-purpose facility.
Implementation of $250,000 annual event staffing budget.
On-site event administrator at all events/performances.
Coordination with other arena functional areas (security, changeover, maintenance, concessions, etc.) to assure positive guest experiences.
Supervision of 140 event employees, coordinating efforts with other major departments/outside agencies* serving 150+ events annually.
Creation of customer service handbooks and training programs.
Assistant Ticket Operations ManagerUnited States Olympic Festival '90 - Minneapolis, MN01/1989 - 01/1990
Daily management of ticket office paid staff, account executives, and volunteers.
Worked closely with ticketing director and management team to develop policies, and procedures for each venue.
Supervision of mail order ticket program.
Leadership of successful ticket sales for volunteer team of associates and paid account executives, producing large number of sold out events and record sales (412, 000 tickets sold/$3.5 million gross income).
Motivation of diverse staff.
Associate Director of Admissions, Director of Summer Programs, Head Track CoachGustavus Adolphus College - Saint Peter, MN01/1983 - 01/1989
Assisted with recruitment and enrollment of students that fit profile of highly selective college.
Coordination of specific recruitment programs that supported department goals and recruitment strategies.
Marketing of campus facilities for special events, conferences, and camps.
Coordinated campus food service, housing, and maintenance departments for prosperous and successful summer conference programs.
Provided leadership to coaching staff of fledgling intercollegiate coed athletic program.
Development of budget and complete fiscal accountability for all assigned areas of responsibility.
Achieved highest finish in school history at 1987 conference track and field championships (4th).
Directed innovative fund raising efforts to assist budget, positive growth of intercollegiate athletic program, and promotion of college athletic facility usage by high school teams.
Created "The Dive," an on-campus, alternative social facility for college campus community.
Assistant DirectorPacific Lutheran University - Tacoma, WA01/1980 - 01/1983
University Center and Summer Conferences, Assistant Football Coach.
Managed operational staff and programmatic scheduling of student union facility.
Assisted with administrative and operational activities, including food service, campus bookstore, and building maintenance.
Planned and directed various University-wide student programs and activities.
Assisted with all aspects of athletic program practice and game planning, recruiting, strength/conditioning program, program development, and community service projects.
Attained a consistent 80% capacity in residence halls by conference attendees for summer activities.
Staff member of 1980 NAIA national championship football program.
Master of Arts: Athletic AdministrationUniversity of Michigan - Ann Arbor, MI1980 Athletic Administration
Bachelor of Arts: Physical Education and HealthGustavus Adolphus College - Saint Peter, MN1979 Physical Education and Health