Results-oriented Mortgage Loan Originator with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player.
Implemented customer service strategies that successfully increased sales and improved client retention rates; Co-founder and current President-Elect of Phenix City's Emerging Leaders, a regional young professionals association; founder of local "Hold My Hand Day" for Chattahoochee Valley region, focusing on mentoring initiatives.
Assisted senior-level credit officers with complex loan applications; Adhered to all federal and state compliance guidelines relative to retail mortgage lending; Interviewed an average of 30 mortgage loan applicants per month; Performed daily maintenance of the loan applicant database; Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan; Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers; Educated customers on the variety of loan products and available credit options; Effectively managed more than [number] client relationships; Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports; responsible for local branch marketing techniques including all social media/digital marketing, agent marketing, customer retention techniques.
Identified prospective customers using lead generating methods; Tracked and monitored sales opportunities, deals in progress and finished contracts; Consistently met and exceeded department expectations for productivity and accuracy levels; Wrote, proofed and edited sales proposals and correspondence; Worked closely with company executives to identify new business opportunities; Collaborated with advertising and promotion managers to promote products and services per customer needs; Collaborated with marketing and communications teams on standardization, design and production of marketing materials; Produced engaging online marketing campaigns.
Phenix City's Emerging Leaders // President-Elect
Miss Phenix City Scholarship Pageant // Co-Director
Phenix City-Russell County Chamber of Commerce
Young Professionals of Columbus, GA
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