Dedicated and focused customer service specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Trained staff on how to improve customer interactions.Built customer loyalty by placing follow-up calls for customers who reported product issues.Led a team of customer service representatives to increase service center profitability.
Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Prevented store losses using awareness, attention to detail and integrity.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Planned travel arrangements for executives and staff.Planned meetings and prepared conference rooms.Managed the day-to-day calendar for the company's senior director.Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.Maintained and reserved the executive conference room calendar.Managed daily office operations and maintenance of equipment.Maintained confidentiality of bank records and client information.Handled all negative share accounts. Handled all deceased accounts.
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