I am a Customer Service Associate skilled at balancing customer needs and company demands.I can effectively build loyalty and long-term relationships with customers while achieving all individual sales goals. I proud myself in my customer service as well as my desire to succeed in a company. Starting from the bottom and working my way up the latter to achieve a lasting position within a great company. I have 13 + years as a customer service rep/ sales.
I am Reliable and friendly I quickly learn and master new concepts and skills. I am Passionate about helping customers and creating a satisfying experience.
Staff training and development
Superior organization skills
Cheerful and energetic
Effective team player
Cash handling accuracy
Superior communication skills
Adaptive team player
Processed credit and debit card payments and returned the proper change for cash purchases.
Mentored the team on effective upselling and cross-selling techniques.
Handled all scheduling for store shifts to ensure proper staffing at all times.
Efficiently addressed customer issues to ensure quick and successful resolution.
Resolved customer problems by investigating issues, answering questions and building rapport.
Maintained friendly and professional customer interactions.
Helped customers select products that best fit their personal needs.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Generated leads for new sales through telephone and email contact with customers.
Informed customers about sales and promotions in a friendly and engaging manner.
Kept the showroom clean and maintained neat, orderly product displays.
Processed all sales transactions accurately and in a timely fashion.
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