LiveCareer-Resume

assistant store manager resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Goal-driven Assistant Store Manager with 5 year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.

Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Skills
  • Mentoring and Coaching
  • Hiring and Training
  • Store Opening and Closing
  • POS Systems
  • Team Building and Leadership
  • Inventory Control
  • POS Systems Operations
  • Pricing and Markdowns
  • Work Planning and Prioritization
  • Shift Scheduling
  • Marketing and Promotions
  • Problem-Solving
  • Staff Scheduling
  • Business Leadership
  • Performance Assessment
  • Focus and Follow-Through
  • Staff Development
  • Decision Making
  • Training Management
  • Performance Evaluation and Monitoring
  • Customer Service Management
  • Employee Motivation
  • Records Organization and Management
  • Policy Development and Enforcement
Experience
11/2020 to Current Assistant Store Manager Dynamite | Bridgewater, NJ,
  • Dealt with customers questions and complaints.
  • Schedules
  • Balanced the store along with the drawers at beginning and ending of shifts.
  • Offer payday loans, signature loans, and title loans.
  • Cashed checks, money orders, crossed sell.
  • Collections calls.
  • Deposit checks to the bank, order money from bank, ran vault and balanced it every day.
  • Spoke with my teammates on what to do better and how to cross sell.
05/2013 to 05/2021 CUSTOMER SERVICE Performance Food Group | Richmond, IN,
  • Listened to customer needs and desires to identify and recommend optimal products
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Developed strong rapport with customers and created positive impression of business
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases
  • Wrapped, boxed and weighed bakery department products
  • Created inviting environment for customers by maintaining store organization and cleanliness
  • Provided exceptional services and pleasant shopping experiences to retail customers
  • Answered customer questions about products and services, helped locate merchandise and promoted key items
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Built customer loyalty and retention by delivering excellent catering experiences
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event
  • Prepared and maintained drink stations throughout catering events
  • Served appetizers, delivered entrees and refilled beverages for banquet guests
09/2019 to 12/2019 SEASONAL CASHIER Bj's Wholesale Club, Inc. | Auburn, NY,
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
07/2016 to 12/2018 CUSTOMER SERVICE REPRESENTATIVE Verizon | Malmstrom Air Force Base, MT,
  • Opened and closed store, Ran the vault during my shift, Balanced my register and the vault at the end of my shift, Was in charge of pay day loans, car title loans, cashing checks, money orders, western union
  • In my down time i did collections as well, calling customers who had not paid their loans back
  • Ran multi line phone system and POS machine
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education and Training
Expected in 05/2021 to to Associate of Science | Science Sacramento City College, Sacramento, CA GPA:
Certifications
First Aid/CPR Certified AED machine certified 。 LANGUAGES English Native or Bilingual Spanish Native or Bilingual

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Resume Overview

School Attended

  • Sacramento City College

Job Titles Held:

  • Assistant Store Manager
  • CUSTOMER SERVICE
  • SEASONAL CASHIER
  • CUSTOMER SERVICE REPRESENTATIVE

Degrees

  • Associate of Science

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