I am able to contribute consistent and positive customer experiences through the management of team activities and store operations. I monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees. Motivate others through leadership and hard work. Achieve goals by demonstrating enthusiasm in all job functions!
After transferring to Marshalls Division from Homegoods, I became an assistant store manager. I started off as the customer service manager. I focused on training new staff on the registers, ensuring positive customer and associate interactions, coached associates on promoting the TJX Credit Card, and achieving many goals on the front end. When the Operations position opened in my store, I asked to be moved into a new position. I then shifted focus to hiring new associates, operational efficiencies, HR responsibilities, scheduling of up to 140 associates, adding value to the store by hiring dedicated staff, delegatomg assignments, and optimized training of staff. After doing Operations for almost a year, I became the Homegoods Assistant Manager. This position has been very challenging and fulfilling. I have been able to develop extremely efficient communication skills to promote others to work with me on common goals. I established procedures to improve the back room productivity. I assist in day to day operations to develop associates to focus on sales and results. I enjoy developing staff and look for everyone's niche and place them accordingly in the store. I have achieved huge sales increases over two years in a row at Homegoods. I reduced damages last year and drove for results acrosss the board. I hold associates accountable, while being fair.
I started my career with TJX as an hourly, part-time associate at Homegoods. I was promoted to a coordinator within 4 months and then became a key carrier shortly after. The key carrier role had many responsibilities such as: learning to schedule associates, open/close the store, calculate and monitor payroll costs, speak to sales, look ways to reduce shrink in store, train new associates, and learn management techniques. I learned many skills in managing others by attending FOL (Founders of Leadership). This class allowed me to learn new ways to converse with staff and motivate others to work alongside one another. Upon returning to work after this class, I was able to respond better to a multitude of situations, both with customers and staff alike. Homegoods gave me many opportunities to learn Merchandise Presentation and I was able to help with many store openings, corporate visitations and implementing strategic store moves.
In high school I worked at a local dog kennel. I helped employees be productive by following strict guidelines for daily needs of business operation. I trained new associates on different job functions. The cleanliness of the kennel was very important and I spent many time regulating cleanliness and delegating tasks to others to keep the kennel standards in place.
I worked as an office assistant for Loudoun County Public Schools in Virginia during summers of my high school career. I would help organizer paperwork for students files, assign classes to students, asssit with back to school night, type newsletters and e-mails for the staff, and help new teachers be enrolled into systems properly. Many of my duties involved confidential paperwork and major organizational skills. I also assisted with personnel files, school finances, and new student enrollment processing. Schools must pass a yearly audit at the start of very school year. Many of my job duties over the summer built up to the paperwork and paper trails required to pass yearly audits.
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