An efficient and tactful management professional with 5 years experience in coordinating staffing activities; recruiting, screening, and interviewing new and exiting hires. A demonstrated team player who is eager to utilize management skills in a Human Resources department.
Assistant Store Manager, 02/2015 to CurrentVictoria's Secret － New York, NY
Building associate connectivity within store for over 50+ associates with all 10 members of the Sales Leadership Team
Communicating all talent related initiatives to team, providing training, and follow up accordingly
Taking a leadership role to ensure effective completion of the performance management cycle and processes including observations, action plans, reviews, and when applicable, performance improvement plans
Responsible for the talent life cycle, including recruitment, hiring, on-boarding, training, development, performance management, terminations and succession planning
Ensuring in store learning and development activities, sales leadership and store meeting content is properly executed
Conduct train-the-trainer sessions for Staffing Supervisors who have on-boarding responsibilities
Expert in Stores Operating Procedures, the Guide policies, and supports Labor Law compliance Gaining business insight, linking behaviors to results, and leveraging talent metrics to create SMART action plans that improve culture, connectivity, and results.
Assistant Store Manager, 10/2012 to 02/2015Kohl's Department Stores － Wappingers Falls, NY
Manage a 90,000sqft department store with over $20 million in annual sales and head three of the highest sales generating departments in the store: Children/Footwear/Home Strategically calculate and monitor stores payroll projections, productivity, controllable expenses in relation to sales trend Inform and activate "Lead-Off" training curriculum for all new Sales Associates Ensure staff is well informed and trained on company policies, processes, and expectations Drive customer loyalty initiatives and productivity gains through effective and efficient customer relationship management Prepare and setup meetings designed to help employees obtain information and understand company benefits and other related incentive programs.
Manager, 07/2012 to 10/2012Kohl's Department Stores － Central Valley, NY
Selected as one of ten graduates in the Northeast to participate in the fast-track store management program for Kohl's.
Executed an Impact Analysis project that incorporated organizational and instructional management skills.
Successfully drove business results in a fast paced sales environment through collaboration with my team by setting goals, expectations, and managing merchandise.
Employment Training Specialist, 09/2011 to 07/2012The Arc of Dutchess － Lagrange, NY
Provided vocational support and services that include intensive onsite job training, maintaining availability to consumer, counseling including to their wants and needs, motivating the consumers to achieve their goals, reinforcing positive behavior, encouraging peer interaction, communicating with families or houses, and suggesting ideas and modifications to improve service.
Liaised directly with work site customer and consumer, assuring their satisfaction with work performance.
Completed documentation, case notes, and all other reports due to internal and external sources with allotted time frames.
Assistant Store Manager, 11/2006 to 07/2012Jo Ann Fabrics & Crafts － Poughkeepsie, NY
Managed and developed a team of ten employees which led to successful quarterly goals.
Evaluated Sales Associates on weekly and monthly goals, coached staff on daily basis on areas of opportunity.
Created and prepared paperwork for all new hires, tracked attendances, recorded personal and vacation time and ensured that benefits department was notified of all leaves of absence on a weekly basis.
Developed guidelines that drove optimal guest service experiences.
Bachelor of Arts:Sociology Criminology,May 2011State University of New York － New Paltz, New YorkSociology Criminology
Associate of Applied Science:Paralegal Studies,December 2008Dutchess Community College － Poughkeepsie, New YorkParalegal Studies