Providing excellent customer service to our customers both in store and on the phone by remaining knowledgeable about products available in our store and on our website.
Efficiently addressed customer issues to ensure quick and successful resolution.
Recruited, interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
Processed credit and debit card payments and returned the proper change for cash purchases.
Handled all scheduling for store shifts to ensure proper staffing at all times.
Mentored the team on effective upselling and cross-selling techniques.
Worked as a team member to provide the highest level of service to customers.
Resolved customer problems by investigating issues, answering questions and building rapport.
Kept the showroom clean and maintained neat, orderly product displays.
Communicated store policy violations to the leadership team in a timely manner.
Performed assigned projects and completed checklists in an efficient and accurate manner.
Helped customers select products that best fit their personal needs.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Answered phone inquiries for Fleet credit card services and assisted customers with balance transfers.
Made reservations for Harrahs Casinos and sold tickets to shows in casinos.
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