Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management. Adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.
Promoted to Department Manager after 3 months in overnight stocking position ten years ago.
Part of the management team that executed sales and performance that earned store of the year in 2011.
Awarded maximum management incentive 2011, 2012, 2014.
Developed and implemented new community safety event which included 25 vendors, local police and fire stations, and the Lowes' #48 Jimmy Johnson red Chevrolet car.
Completed a series of training sessions to advance from overnight stocking employee to Assistant Store Manager.Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Addressed and corrected sales staff communication issues in a tactful and effective manner.Contributed to merchandising ideas at team sale meetings.
Swept floors and maintained sweep logs.
Completed shift beginning and end procedures in full.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Set effective employee schedules that maintained coverage at peak times and minimized labor costs.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Managed an efficient, friendly and effective crew of 25.
Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.
Gave every customer immediate and undivided attention.
Used hot water, dish cloths and sanitizing cleaning products to wipe down areas in the kitchen where food had been prepared.
Maintained safe food handling and other standards at all times.
Completed opening and closing checklists according to set standards.
Monitored the freshness and condition of prepared foods.
Actively complied with all health department regulations and rectified issues immediately.
Deliver mail to various homes. Sort and organize mail for delivery.
Eagle Scout, Track and field team, Basketball team
Companies Worked For:
Job Titles Held:
Where can I find a Lowes Home Improvement Assistant Store Manager resume example in Alcoa, Tennessee ?
This is an actual resume example of a Assistant Store Manager. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.