Educator who is organized, driven and effective at using efficient methods of teaching while focusing on the individual needs of each participant.
Exceeded associate job placement goal by 90% for separate departments by implementing thorough training and development program assessments.
Created training processes for separate departments in two diverse locales.
Reduced employee turnover by 20%.
Supervised associates and provided assistance in team building, training and career path development.
Increased cost-effectiveness by 25% through compliance enforcement and implementation of a rigorous quality control system.
•Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
•Advise customers of necessary actions and strategies for debt repayment.
•Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
•Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
•Work with lending intuitions to ensure consumers were financial stable to borrow funds
•Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
•Receive payments and post amounts paid to customer accounts.
United States Army, July 1993 to May 2001
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