Experienced with strong leadership and relationship-building skills.
Highly ambitious with background in customer service, analytical thinking, problem solving, dissemination and assimilation of information. Experienced in analysis, forecasting and needs based assessments from Intelligence analyst position in the military. Meticulous, excellent at juggling multiple tasks and working under pressure. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas].
Attention to detail.
Working under pressure.
Tactical Intelligence. Analytical thinking.
Meeting tight deadlines.
Knowledge of Microsoft Office.
Facilitator of team cohesion.
Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of Alaska Airlines to the needs of the passengers.
Answer customer's inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners.
Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution.
Assist customers with technical website and mobile navigation needs.
Make new reservations and change existing reservations on scheduled domestic and international flights.
Perform both computer and inbound/outbound telephone related tasks.
Tier 3 Operator, Intelligence Specialist
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