I am a dynamic and performance driven individual seeking a store management position that will challenge me further, while allowing me to contribute to the continued growth and success of AutoZone.
01/2016 to Current
Assistant Store ManagerAutoZone － Carlisle, PA
- Demonstrate that
customers come first by serving them with a sense of urgency, and continuously
striving to build rapport and offer 100% customer satisfaction. This includes
efficiently addressing customer inquiries and complaints by answering questions
and investigating issues to ensure quick and successful resolution to differentiate
and promote AutoZone.
- Balance the needs of
multiple customers simultaneously in a fast-paced retail environment, while
sharing product knowledge and making personal recommendations to ensure they
have all necessary products to complete their desired project.
- Ensure all AutoZoners
are providing excellent customer service, whether answering the telephone,
working at the DIY counter, or providing diagnostics or maintenance on a
- Mentor the team on
effective upselling and cross-selling techniques to increase store revenue.
- Delegate work to
employees based on shift requirements, individual strengths and unique training
to complete assigned projects and checklists in the most efficient and accurate
- Review daily attendance
and work performance, and offer constructive feedback to continually motivate
team members to achieve their highest potential. When disciplinary action must
be implemented an AAR is written and submitted to human resources for
- Recruit and interview
individuals who demonstrate passion and dedication, and will add value to the
team. In addition, provide instruction to new associates through foundations
class training, as well as ongoing one on one guidance.
- Handle scheduling for
store shifts to ensure proper staffing in order to guarantee daily tasks are
properly completed and that hub runs are delivered on time.
- Responsible for reviewing
weekly reports such as Accounting, P & L, VDP, and Inventory Matrix, as
well as daily reports such as Managers Next Day, Overstock, Telematics,
Salemanship and Wittdtjr.
- Open and close the store, including counting cash, opening and closing cash
registers, and making bank deposits.
- Create visually appealing and effective displays for the entire store by
setting planograms, maintaining price labels, ensuring accurate signage, and
facing the store.
- Communicate store policy violations to the leadership team in a timely manner.
- Place orders for necessary
quantities of rapidly moving products and process special merchandise orders
for customers per company policy.
- Receive incoming trucks,
and ensure all returns, recalls, and cores are promptly processed and placed in
the appropriate locations.
- Competently completes
all store functions in the absence of the store manager.
02/2016 to 02/2017
Merchandising Execution AssociateHome Depot － Carlisle, PA
- Demonstrated the ability
to read, acknowledge and execute planograms to rejuvenate the floor stock and
keep up with constant changes.
- Worked closely with
store management to ensure planograms were set according to deadlines, in order
to promote prompt sales.
- Accountable for
regulating price changes, clearance items, discontinued items, display
assembly, and the overall appearance of the store.
- Collaborated with
vendors, sales representatives and department managers to verify that work was
- Kept the showroom clean, and maintained neat, orderly product displays.
- Performed assigned projects and completed checklists in an efficient and
- Verified that all merchandising standards were maintained on a daily basis.
- Directed strategic and brand-appropriate marketing initiatives to improve presentation
and maximize sales.
- Completed floor
replenishment to guarantee size availability and promote customer satisfaction.
01/2015 to 01/2016
Outside Sales ManagerMcCarthy Tire Service － York, PA
- Identified lucrative
business prospects through cold calling, networking, marketing and database
- Cultivated a targeted
list of companies within a protected geographic territory and transformed them
into a well established sales route.
- Responsible for
implementing all business-building and relationship-building expectations with
uniquely assigned accounts and customers.
- Maintained a strong understanding
of competitors, their offerings and their presence in assigned territory.
- Built and preserved
strong relationships with customers to maintain high volume sales, using
knowledge of current sales offers and tier pricing to provide the most value
for each customer.
- Developed close working
relationships with representatives from tire manufacturing companies to gain in
depth knowledge of products.
- Participated in ongoing
training to keep current regarding industry standards, as well as retreading,
regrooving and siping techniques.
- Interacted with prospects by asking appropriate open-ended questions to better
understand needs and requirements.
- Provided an exemplary
level of service to clients to both maintain and extend the relationships for
future business opportunities.
04/2007 to 12/2014
Territory Sales ManagerCumberland Truck Equipment － York, PA
- Built strong relationships with key customers by maintaining direct personal contact
and responding to all requests for information, marketing assistance, orders,
or project quotations in a prompt and timely manner.
- Participated in sponsored events, industry education sessions and sales meetings to keep
abreast of the latest trends in the industry.
- Acted as a liaison between customers, vendors and other employees of Cumberland Truck
to ensure the best possible customer experience.
presented products and services in a manner that would overcome barriers and
allow the closing of each sale in a mutually beneficial way.
- Maintained a physical and digital library of product and merchandising materials to aid is
sales and marketing of assigned product lines.
- Utilized knowledge of dealer floor plan programs, retail credit programs and extended
warranties to provide the customers with the greatest buying experience.
- Developed territory, market penetration and sales execution strategies to consistently
attain and exceed sales goals as well as generates new leads through web
research, networking and cold calls.
- Documented mileage, gas receipts, expenses, credit card charges and additional purchases
using company tracking logs.
- Traveled to various company retail locations throughout Pennsylvania to set up new
stores, promote the business and network with vendors.
08/1986 to 02/2007
Grocery ManagerGiant Food Stores － Carlisle, PA
adequate stock for eighty percent of the grocery store by timely ordering of
supplies and merchandise via daily orders.
performance evaluations immediately following the expiration of an employee's
probationary period and yearly thereafter, as well as provided ongoing
constructive feedback to associates in order to build morale and facilitate
growth and development of skills.
adequate coverage of the store by managing the number of staff present and
orchestrating assignments to provide the customers with the best shopping
to customer concerns and complaints to ensure satisfactory resolutions in order
to promote a positive business image.
associates on all aspects of the grocery business such as operating a cash
register, bagging merchandise, stocking shelves, providing customer service, as
well as cleaning and maintaining equipment. Also provided ongoing training when
new policies and procedures were implemented.
staffing needs and developed a recruiting and retention strategy to provide
optimal staffing, while being mindful of budget constraints.
consumer research, annual reports, inventory and sales records to enable
responsible decision making regarding the type and quantity of products that
strategies to improve customer service, drive store sales and increase
Education and Training
High School DiplomaBoiling Springs High School － Boiling Springs, PA
Automotive MechanicsCumberland Perry Area Vocational Technical School － Mechanicsburg, PA