I believe in exceptional customer service. I strive to make sure my customers are taken care of at a high standard. I am detail oriented and always complete my work in an efficient manner. I have over 3 years of customer service and money handling experience. I have been an assistant manager and handled all closing procedures including balancing and auditing cash drawers.
Efficiently addressed customer issues to ensure quick and successful resolution.
Processed credit and debit card payments and returned the proper change for cash purchases.
Mentored the team on effective up-selling and cross-selling techniques.
Communicated store policy violations to the leadership team in a timely manner.
Resolved customer problems by investigating issues, answering questions and building rapport.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Worked as a team member to provide the highest level of service to customers.
Kept current on market and product trends to effectively answer customer questions.
Built and maintained effective relationships with peers and upper management.
Kept an eye on building premises for loss prevention and security purposes.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Maintained friendly and professional customer interactions.
Processed an average of 200 transactions each day in a timely manner.
Demonstrated that customers come first by serving them with a sense of urgency.
Received and processed cash and credit payments for in-store purchases.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Answered customers' questions and addressed problems and complaints in person and via phone.
Awarded the Jeffrey Rogers Memorial Scholarship.
Awarded UCO Band Scholarship.
Member of the UCO Stampede of Sound Marching Band.
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