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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Summary

Dedicated and hardworking Manager who promotes creation of consistent and positive customer experiences through proactive management of team activities and operations. Skillful monitoring for processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Able to lead and motivate employees to provide exceptional service every time. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Skills
  • POS systems operations
  • Billing
  • Customer relations
  • Customer Service
  • Records management
  • Workforce Management
  • Issue resolution
  • Leadership development
  • Issue and conflict resolution
  • Staff development
Experience
McDonaldsWhitesboro, TXAssistant Store Manager11/2019 to Current
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Coached and developed store associates through formal and informal interactions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Crossridge ChurchLittle Elm, TXChildcare Director Mop's05/2013 to 12/2015
  • Inspected facility and activities to monitor safety, sanitation and procedures.
  • Created and updated records to document employee and participant information.
  • Communicated with parents and fostered strong professional relationships.
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Hired, mentored and monitored qualified childcare staff.
  • Oversaw daily activities and programs to educate and socialize participants.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
  • Recruited and trained top-quality educators and support staff to maximize program success.
  • Established and enforced modern educational standards to support student needs.
  • Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Created staffing and facility requirements to support educational offerings.
  • Collaborated with trainers in development of digital learning classrooms, lessons, and assignments for building global teams.
  • Worked with school administrators to determine course needs and set frameworks.
  • Offered subject matter expertise on curriculum design, selection and purchasing.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
A & T ServicesFrisco, TXOffice Manager03/1998 to 01/2005
  • Increased office organization by developing filing system and customer database protocols.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Managed monthly office budget to handle all needs, including inventory, postage and vendor services.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Spearheading special projects through effective emergency resolution.
  • Interviewed, onboarded, developed and oversaw daily activities of clerical and administrative office personnel.
  • Proactively identified and solved complex problems that impact management and business direction
  • Greeted visitors promptly and directed to correct locations.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Quoted and prepared proposals for business services.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Supported the plumbers and contractors with smooth and efficient clerical support.
  • Updated employee paperwork and records.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Collaborated closely with the owners of the company to effectively smooth and improve office operations.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including dispatching and emergency calls.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Contributed to development, planning and completion of project initiatives.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Created agendas and communication materials for team meetings.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Organized and filed loose-leaf paperwork and documentation.
  • Reviewed files to check for complete and accurate information.
  • Retrieved requested files and delivered to appropriate personnel.
SuncraftersLewisville, TXManager03/1998 to 06/1999
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Recruited and hired qualified candidates to fill open positions.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Inputted customer data into the system, safeguarding financial and personal information to avoid breaches.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Met with each associate to establish realistic monthly sales goals.
  • Automated office operations, managed client correspondence and tracked records.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Generated reports to assess performance and make adjustments.
  • Cross-trained in every store role to maximize operational knowledge.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Interviewed customers regarding issues and reported feedback to team.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld privacy and security requirements established by regulatory agencies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education and Training
Some College (No Degree):Office ManagementCollin County Community College, Frisco, Tx
Some College (No Degree):Computer GraphicsCollin County Community College, Frisco, TX
Childcare Classes And Certification Through Tx09/2015Arrow Agency, Dallas, Tx
Some College (No Degree):General Store Management For McDonaldsHamburger University, Online
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Resume Overview

Companies Worked For:

  • McDonalds
  • Crossridge Church
  • A & T Services
  • Suncrafters

School Attended

  • Collin County Community College
  • Arrow Agency
  • Hamburger University

Job Titles Held:

  • Assistant Store Manager
  • Childcare Director Mop's
  • Office Manager
  • Manager

Degrees

  • Some College (No Degree) : Office Management
    Some College (No Degree) : Computer Graphics
    Childcare Classes And Certification Through Tx 09/2015
    Some College (No Degree) : General Store Management For McDonalds

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