assistant store manager resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Goal-driven Assistant Store Manager with 15-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Skills
Retail Operations
Assignment Delegation
Problem-Solving
Stock Management
Marketing and Promotions
Hiring and Training
Inventory Control
Pricing and Markdowns
Mentoring and Coaching
Shift Scheduling
Customer Service Management
Training Management
Team Leadership
Staff Scheduling
Sales Tracking
Hiring and Onboarding
Problem Anticipation and Resolution
Budget Control
Focus and Follow-Through
Performance Evaluation and Monitoring
Records Organization and Management
Performance Assessment
Decision Making
Goal Setting
Experience
03/2018 to CurrentAssistant Store ManagerNatural Grocers | Cedar Rapids, IA,
Primarily responsible for managing all customer service activities on the sales floor that help enable the desired customer experience
This includes accountability for driving customer satisfaction results and reducing the number of customer complaints across the store by ensuring that superior customer service is delivered on a consistent basis
Responsible for building and developing (includes recruiting, hiring, training, mentoring and coaching) a professional and talented team of Service Managers who support departments across the store, serving as initial contact with customers and facilitating movement of customers to sales associates, when appropriate
Responsible for managing the opening and closing procedures in the store, managing the handling of cash deposits and outflow for a multi-million dollar business, and ensuring store compliance with all safety procedures
Immediately addressed problems with customers to promote quick and successful resolution
Maintained established merchandising standards, including window, sales floor and promotional displays
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Directly supervise a team of 15 to 20 employees in my area of Inside and Outside Garden Departments and indirectly over 100 plus employees with in the Lowe’s store.
02/2017 to 03/2018Service MangerFairfield Residential Llc | Glen Burnie, MD,
Primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to
deliver the best possible customer service experience in the store
Responsible for customer facing activities on the sales floor (e.g., greeting customers, listening and
probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., down
stocking, inventory management and area recovery)
Ensured department(s) are customer ready at all Jessicaes while inspiring engaging, customer-focused
behavior, mitigating and reducing customer complaints, and driving positive first impressions for
customers upon entering the store
Responsible for coaching, mentoring, training, and continually
monitoring Customer Service Associates in his/her area.
01/2007 to 02/2017Department ManagerBass Pro Shops | Gurnee, IL,
Worked directly with Electrical, Inside Garden, Outside Garden, & Plumbing departmental staff to achieve
positive and effective sales goals for the company Implemented innovative programs to
increase employee loyalty and reduce turnover
Planned and led training sessions to promote sales team professional development and sales goal
reinforcement
Documented all customer inquiries and comments thoroughly and quickly
Responded to all customer inquiries thoroughly and professionally
Referred unresolved customer grievances to designated departments for further investigation
Answered customer questions about product availability and shipment Jessicaes Implemented
company policies, technical procedures and standards for preserving the integrity and security of data,
reports and access Identified and investigated variances to financial plans and forecasts by
interpreting financial results
Analyzed budgets, financial reports and projections for accurate reporting of financial standing
Adhered to all safety procedures and company standards and policies
Educated customers about the brand to incite excitement about the company's mission and values.
08/1999 to 05/2007Head Golf Professional / General ManagerFox Run Country Club | City, STATE,
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Trained, managed and motivated employees to promote professional skill development.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Directed all day-to-day operations of private golf facility to provide safe and enjoyable guest experience.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Managed budget and payroll operations for 350-member organization.
Education and Training
Expected in 01/2015 to to Associate of Science | Business ManagementGreenville Technical College, Greenville, SC, GPA:
Expected in 01/1998 to to High School Diploma | Hillcrest High School, , GPA:
Certifications
TRAINING (10+ years) CUSTOMER SERVICE (10+ years) STOCKING (10+ years) INVENTORY (10+ years) MERCHANDISING (10+ years) Retail Management (10+ years) Key Holder (10+ years) Team Lead (10+ years) Assistant Manager Experience (3 years) Warehouse Experience (10+ years) Receiving (10+ years) General Management (10+ years) Sales Experience (10+ years) Order Management System (10+ years)
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