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assistant store manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Skills
  • Retail inventory management
  • Team-oriented
  • Merchandising
  • Forklift Operation
  • Scheduling
  • Customer Service
  • Listening
  • Building Effective Relationships
  • Budgeting
  • Store operations
  • Leadership
  • Team Building
  • Communication Skills
  • Sales
  • Performance improvements
  • Supervision and training
  • Profit and loss accountability
  • Schedule management
Experience
Operations Manager, 10/2022 to Current
Lamps PlusPalm Beach, FL,
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Addressed customer concerns with suitable solutions.
  • Conducted employee observations and documented findings.
  • Presented performance and productivity reports to supervisors.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Store Manager in Training, 06/2021 to 10/2022
Black Rifle Coffee CoBenbrook, TX,
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Implemented effective customer service surveys to encourage feedback.
  • Enhanced vendor and customer satisfaction ratings by resolving issues efficiently.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Motivated employees to share ideas and feedback.
Store Manager, 08/2020 to 08/2021
CrocsDayton, OH,
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Assistant Manager, 06/2019 to 08/2020
The Realreal, Inc.Dallas, TX,
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Managed cash register operations using POS system and processed sales and returns.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
Visual Merchandising Manager, 02/2018 to 05/2019
Giant Eagle, Inc.Waynesburg, PA,
  • Received and processed cash and credit payments for in-store purchases.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Recommended merchandise to customers based on needs and preferences.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Shared product knowledge with customers while making personal recommendations.
  • Offered direction and gave constructive feedback to motivate team members.
  • Maintained friendly and professional customer interactions.
  • Held each team member accountable for achieving brand and performance goals.
  • Processed shipments and maintained organized stock shelves.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Maintained visually appealing and effective displays for the entire store.
Merchandising Assistant Store Manager, 01/2015 to 01/2018
Company NameCity, State,

Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the district manager to formulate and build the store brand.
Contributed to merchandising ideas at team sale meetings.

Grocery Stock Clerk, 05/2007 to 08/2014
Company NameCity, State,
Answered customers’ questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Communicated information to customers about product quality, value and style.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Offered direction and gave constructive feedback to motivate team members.
Processed shipments and maintained organized stock shelves.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Education and Training
GED: , Expected in to Smart Horizon - Hartford, CT
GPA:

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Resume Overview

School Attended

  • Smart Horizon

Job Titles Held:

  • Operations Manager
  • Store Manager in Training
  • Store Manager
  • Assistant Manager
  • Visual Merchandising Manager
  • Merchandising Assistant Store Manager
  • Grocery Stock Clerk

Degrees

  • GED

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