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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Professional Summary

Detail-oriented Assistant Manager with 7 of experience with 5 years of Shift Manager experience. Multi-talented Assistant Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Proficient and well-coordinated catering professional bringing demonstrated skills in overseeing teams and organizing food for public and private events. History of satisfying customers with exceptional food offerings and speedy service. Work well under tight deadlines and consistently exceed customer expectations. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Skills
  • Staff Management
  • Scheduling
  • Merchandising
  • Relationship building and management
  • Customer experience
  • Cost control
  • Employee scheduling
  • Inventory management
Work History
City BarbequeCaterer/Customer Service Associate/Shift Manager | Indianapolis, IN | January 2012 - Current
  • Provided friendly and prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction and needs.
  • Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Communicated with event coordinators to ensure and facility management to ensure adequate and appropriate accommodations.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.
  • Cleaned, sanitized and organized food service equipment, including serving utensils, trays and station counters.
  • Monitored food and service supplies to re-stock accordingly throughout event.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Processed payments and counted change to complete transactions.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Greeted customers and answered any questions.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for dinner rush.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Reduce health risks by following safety procedures, making food and drink items as trained, maintaining cleaning schedules, restocking regularly and sanitizing equipment according to health department requirements.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Catered to 200 plus guest.
AldiAssistant Store Manager | Avon, IN | March 2015 - Current
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Conducted store inventories once per quarter.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Supervised payroll corrections for accuracy and duplications.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Trained 6 employees in inventory practices, POS systems and product control.
McAlister's DeliAssociate | Indianapolis, IN | February 2010 - August 2013
  • Greeted customers and answered any questions.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Assisted customers with carry-out service.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Delivered food items to tables ensuring each restaurant patron received correct order.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Answered questions from restaurant patrons regarding menu items.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Served 60 plus people per day.
Education
High School DiplomaBen Davis High SchoolIndianapolis, IN | June 2011
  • Member of National Honor Society
  • Graduated with 3.7 GPA
Associate of ScienceUndecidedBall State UniversityMuncie, IN
Some College (No Degree)Exercise ScienceUniversity of IndianapolisIndianapolis, IN
Some College (No Degree)Massage TherapyHarrison Career Institute Indianapolis, iN
Some College (No Degree)Elementary EducationIvy Tech Community College of IndianaIndianapolis, IN
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Resume Overview

Companies Worked For:

  • City Barbeque
  • Aldi
  • McAlister's Deli

School Attended

  • Ben Davis High School
  • Ball State University
  • University of Indianapolis
  • Harrison Career Institute
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Caterer/Customer Service Associate/Shift Manager
  • Assistant Store Manager
  • Associate

Degrees

  • High School Diploma
    Associate of Science Undecided
    Some College (No Degree) Exercise Science
    Some College (No Degree) Massage Therapy
    Some College (No Degree) Elementary Education

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