Experienced Assistant Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Processed credit and debit card payments and returned the proper change for cash purchases.
Mentored the team on effective upselling and cross-selling techniques.
Efficiently addressed customer issues to ensure quick and successful resolution.
Handled all scheduling for store shifts to ensure proper staffing at all times.
Performed in-depth research to answer more complex questions.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Kept current on market and product trends to effectively answer customer questions.
Oversaw scheduling for the day-to-day activities of 10 transportation employees.
Forecasted manpower requirements based on daily workload and company targets.
Synthesized project findings into actionable recommendations with demonstrable effects on business performance.
Monitored and adjusted production processes or equipment for quality and productivity.
Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
Managed quality control and maintained high customer satisfaction.
Troubleshooted problems with equipment, devices or products.
Helped achieve company goals by supporting production workers.
Member of National Honor Society
Co-Op - Cape Fear Valley Hospital, 2008
Internship - Dr. Jacob O. Balogun, Accounting Firm, 2014
Member, Alumni Association
Substitute Teacher, 2017 - present
Dean's List Honoree Fall and Spring 2006 - 2008
Dean's List Honoree Fall 2012, Spring and Fall 2013 - 2016
Major in Accounting
Cum laude graduate
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