I'm looking to obtain a respective career with a forward thinking company that is looking for a skilled professional to assist with building, deepening and retaining customer/client relationships to meet and exceed performance targets through operations management, retail sales, and exceptional customer service. I am an assertive confident person with strong interpersonal communications and people management skills.
Certified Consumer Lender Public Notary, New Jersey Volunteer/Community Involvement Philadelphia bike race - 2007, 2008, 2009 Delaware Food Bank - 2009, 2010 Special Olympics - 2011, 2012, 2014 Bike MS - 2013 Children's Foundation charity ride - 2015.
Assistant Store Manager01/2014 to 09/2015Republic Bank, NA
Ensure Republic's company philosophies to lead and maintain Republic's standard of customer service.
Manage retail sales of Republic Bank's product base of accounts and lending products.
Continually monitoring team members' consultative selling efforts based on needs and benefits opportunities.
Ensure employees adhere to and understand banking policies and procedures along with banking regulations.
Train security measures with team members on a monthly basis.
Utilize ADP/Paylocity to ensure proper payment for hours worked and PTO.
Prepare monthly meetings informing team members of future product development and reinforcing exceptional customer service.
Manage monthly schedule for up to 10 employees.
Call existing and nonexisting business customers to schedule Bank at Works for their employees with a goal of 2 per month.
Assist in the interview and hiring process to build a strong cohesive staff.
Achievements Successfully increased pocket share by exceeding account opening goals and driving lending products.
Managed the busiest sore in the company while reducing account exceptions from 160 monthly to 25.
Raised and maintained store audits from failing when the store was acquired to 97%.
Instilled organizational skills and time management to team members making them more efficient with their tasks.
Assistant Branch Manager, Officer01/2004 to 01/2014Commerce/TD Bank, NA
Preparation and development of store's retail sales and performance plan.
Review and develop sales strategies to assist in building employees skills to identify opportunities to achieve store performance goals.
Establish and maintain relationships with outside professionals in the community and conduct outside sales calls as needed.
Ensure store compliance with state, federal and company operating policies, procedures, regulatory requirements and audits.
Reinforce operational service standards and compliance training completion with team members.
Proficient with expense management and monitoring inventory levels to achieve budget targets.
Identify and resolve any conflicts between the public, company decisions, and fellow employees, while clarifying work relationships, alleviating any communication issues and expediting their resolution.
Conduct monthly staff meetings to communicate current current policies and procedures.
Manage schedules for up to 25 employees in accordance with Full Time Equivalent (FTE) and manage Personal Time Off (PTO).
Recruit, interview, train, manage and review performance in accordance with HR guidelines.
Achievements Employee of the Quarter for quarter 1 2014.
Lead the Hygeia store to finish the year in the Wow Quartile, F'13.
Moved the Hygeia store from 4th quartile to 2nd quartile for overall performance and increased profitability by controlling total expenses and increased pocket share in 6 months, 2012.
Assistant Manager of the Quarter for quarter 1 2012.
Lead Talleyville store to #1 ranking in 2011 for Customer Wow Index in Delaware State.
Lead Talleyville store to an overall 2nd quartile ranking for 2011 in Metro Philadelphia market.
Helped establish a foundation for coaching sales and customer service in DE State, 2010.
Spent 2 years at the regional headquarters for Delaware and raised it's Secret Shopper percentage to it's highest since opening, 2008.
Advanced Personal Trainer01/2003 to 01/2005Bally's Total Fitness
Individually responsible for personal education and certifications.
Ranked in top 3 trainers for sales in the personal training department.
Perform fitness evaluations in order to develop custom exercise and diet regimens that aided clients in reaching their fitness goals.
Client goals range from lowing BMI, increased flexibility, strength, endurance and fitness therapy.
Bachelor of Arts: Graphic Design2000Rutgers, The State University of New JerseyGraphic Design
Associates Degree: Computer Graphics1998Gloucester County CollegeComputer Graphics