I have been Assistant Manager in the Retail environment for 21 years. I am now looking to use the other skills that I have acquired over the years to gain successful employment in an field that matches my degree of Criminal Justice.
Mentored the team on effective upselling and cross-selling techniques.
Efficiently addressed customer issues to ensure quick and successful resolution.
Recruited, interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
Handled all scheduling for store shifts to ensure proper staffing at all times.
Processed credit and debit card payments and returned the proper change for cash purchases.
Placed special merchandise orders for customers.
Informed customers about all product lines and services offered by the company.
Kept current on market and product trends to effectively answer customer questions.
Built and maintained effective relationships with peers and upper management.
Kept the showroom clean and maintained neat, orderly product displays.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Consulted with customers on the latest styles and trends.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Processed shipments and maintained organized stock shelves.
Performed assigned projects and completed checklists in an efficient and accurate manner.
Maintained visually appealing and effective displays for the entire store.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Marked clearance products with updated price tags.
Kept an eye on building premises for loss prevention and security purposes.
Verified that all merchandising standards were maintained on a daily basis.
Processed all sales transactions accurately and in a timely fashion.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Communicated store policy violations to the leadership team in a timely manner.
Delegated work to employees based on shift requirements, individual strengths and unique training.
I gained knowledge on Microsoft Office applications. I learned Word, Excel, Power Point and Access.
I learned how to maintain a small network.
I studied basic Criminal Justice in order to become a probation officer.
I am currently still earning by Bachelor's degree online with the hopes of becoming a Probation Officer when I am finished.
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