Retail management professional proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in financial administration, scheduling and training.
Results-oriented retail leader bringing 7 years of experience as Customer Service Leader in high-volume environments.
Managed cash stock and inventory balances accurately.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Answered customers' questions and addressed problems and complaints in person and via phone.
Assisted customers with store and product complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Monitored security issues and kept shrinkage low.
Oversaw disciplinary actions.
Wrote and submitted reports.
Described merchandise and explain operation of merchandise to customers.
Answered incoming telephone calls with professional and knowledgeable responses.
Provided expert product and service information.
Organized items in visually appealing manner.
Increased purchase totals by recommending additional items.
Placed special orders and called other stores to find desired items.
Operated a cash register to process cash, check and credit card transactions.
Worked flexible schedule to accommodate changing customer levels.
Set aside on-hold reservations.
Created attractive displays.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Listened to customer needs and preferences to provide accurate advice.
Reviewed purchases for fraudulent activities.
Maintained up-to-date knowledge of customer buying habits.
Replenished floor stock and processed shipments to ensure product availability for customers.
Major in Criminal Justice.
Minor in Psychology.
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