Assistant Store Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets and networking to drive growth initiatives.

  • Decision Making
  • Focus and Follow-Through
  • Business Leadership
  • Verbal and Written Communication
  • Goal Setting
  • Problem Anticipation and Resolution
  • Customer Service Management
  • Training Management
  • Staff Scheduling
  • Employee Motivation
  • Recruitment and Hiring
  • Sales Coaching
  • Customer Relations
  • Process Development and Streamlining
  • Direct Sales
  • Deadline Management
Assistant Store Manager, 02/2019 to Current
Lands' EndFrisco, TX,
  • Builds sales solutions that engages the customer and drives profitability.
  • Directly supervised, trained, developed, and retained leaders and associates.
  • Celebrated and recognized successful moments everyday.
  • Encouraged friendly and fun internal competition complete with bragging rights.
  • Integrates strategic partnerships to further sales, training, and customer success initiatives.
  • Built a diverse pipeline of talent for future opportunities.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Home Theater Supervisor, 06/2018 to 02/2019
Best BuyDe Kalb, IL,
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
  • Delivers on all aspects of the sales experience through all touch points inside and outside of the store.
  • Drove positive outcomes for key sales indicators within their department.
  • Integrated partnerships and third party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.
  • Engaged customers using selling skills to build complete solutions while maintaining a balance of efficiency and service.
  • Motivated, coached, recognized, and performance managed employees to reach their full potential.
  • Resolved complex customer issues.
  • Promoted unparalleled service and world-class experiences for every guest.
Computers Supervisor, 07/2016 to 03/2018
ComcastHumble, TX,
  • Oversaw two departments that averaged over 15 million dollars in revenue per year.
  • Meeting/exceeding sales targets and goals.
  • P&L management.
  • Safe counts and occasional key holder.
  • Merchandising and planogram management.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored over 15 staff members through constructive feedback to develop long-term career goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Mobile Sales Consultant, 08/2015 to 02/2016
Best BuyCity, STATE,
  • Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
  • Educated customers about policies, contracts and payment amounts.
  • Diagnosed issues with cell phone performance, technical operations and specific applications.
  • Evaluated customer means and desires to help select optimal mobile products and services.
  • Utilized extensive research skills to determine causes of customer issues and identified satisfactory solutions
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Lead Samsung Experience Consultant, 10/2013 to 07/2015
Mosaic Sales SolutionsCity, STATE,
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Trained employees on product features and how to demo those features so they would be more confident and better prepared when presenting to customers
  • Did store scheduling on a weekly basis
  • Hosted weekly conference calls to review performance and ensure alignment on weekly initiatives
  • Merchandising
  • Hosted weekly consumer workshops
Lead Windows Experience Consultant, 01/2013 to 07/2013
  • Met sales target goals
  • Direct sales, Showed customers why the product we offered was a better solution then competitors products by demoing features that related to their wants and needs.
  • Trained employees on product features and how to demo those features so they would be more confident and better prepared when presenting to customers.
  • Merchandising.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Pressman/ Pre-Pressman, 06/2008 to 12/2012
  • Ad & Article Placement.
  • Page Design.
  • Read and reviewed paper before it was printed.
  • Register Images.
  • Set Inks/Colors.
Education and Training
High School Diploma: , Expected in 06/2008
Farmington High School - ,
: Marketing Management And Research, Expected in
Great Bay Community College - ,
References Upon Request

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Farmington High School
  • Great Bay Community College
Job Titles Held:
  • Assistant Store Manager
  • Home Theater Supervisor
  • Computers Supervisor
  • Mobile Sales Consultant
  • Lead Samsung Experience Consultant
  • Lead Windows Experience Consultant
  • Pressman/ Pre-Pressman
  • High School Diploma
  • Some College (No Degree)

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