LiveCareer-Resume

assistant store manager resume example with 14+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Professional Assistant Store Manager with 8 years' experience in training and managing retail staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.

Skills
  • POS systems operations
  • Stock management
  • Sales strategies
  • Customer relations
  • Customer Service
  • Issue resolution
  • Business Development
  • Strategic Planning
  • Records management
  • Merchandising
  • Workforce Management
  • Recruiting and hiring
  • Sound judgment
  • Cross-functional team management
  • Performance improvements
  • Profit and loss accountability
  • Schedule management
  • Supervision and training
  • Employee development
Experience
06/2017 to 03/2021 Assistant Store Manager Lakeshore Learning Materials | Maplewood, MN,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Coached and developed store associates through formal and informal interactions.
09/2013 to 06/2017 Support Manager Coen Markets, Inc. | Waynesburg, PA,
  • Improved team performance by devising successful training methods and programs.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Generated reports to assess performance and make adjustments.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Cross-trained in every store role to maximize operational knowledge.
08/2012 to 09/2013 Security Officer Santa Cruz Seaside | Santa Cruz, CA,
  • Monitored 4 security cameras and fire, building and alarm systems.
  • Investigated alarms and disturbances to maintain safety.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Guarded restricted areas to prevent unauthorized entry.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Checked credentials and issued passes before allowing access to property.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Responded to emergency situations quickly to minimize risk and injury.
04/2006 to 08/2012 Stock Associate Ascena Retail Group | Cherry Hill, NJ,
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Assessed floor displays to determine which merchandise required restocking.
  • Replenished inventory with focus on addressing customer needs.
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Frequently communicated with vendors to determine backorder availability and future inventory.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Assisted customers based on currently available product, promotional and policy information.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Removed outdated and overripe items from stock to eliminate health risks.
Education and Training
Expected in 03/2004 to to GED | Georgia Northwestern Technical College, Rock Spring, GA GPA:

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Resume Overview

School Attended

  • Georgia Northwestern Technical College

Job Titles Held:

  • Assistant Store Manager
  • Support Manager
  • Security Officer
  • Stock Associate

Degrees

  • GED

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