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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Summary

Creative ASM promotes creation of consistent and positive customer experiences through proactive management of team activities and store operations. Skillful monitoring for processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Pragmatic Assistant Store Manager delivers exemplary sales and marketing skills to retail environment. Resourceful approach to working with peers, sales associates and upper management to promote organizational effectiveness. Detail-oriented focus on promoting effective sales, marketing and CRM opportunities. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Customer-oriented Retail Manager with over 15 years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.

Skills
  • Stock management
  • POS systems operations
  • Sales Techniques
  • Customer relations
  • Billing
Experience
10/1988 to 02/2020
Assistant Store ManagerKmart/Sears － West Palm Beach, FL
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Contributed to organizational initiative to achieve [Timeframe] sales, budget and other targeted goals.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Coached and developed store associates through formal and informal interactions.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Assisted negotiation with vendors and suppliers to reduce cost by 25%.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
10/92 to 6/1997
Receiving Managerkmart/sears － West Palm Beach, FL
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Kept stockroom free of hazards, working efficiently and properly organized.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Collected merchandise returns from sales floor, checked price tags and hung on racks.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Reviewed work orders to check correctness of deliveries.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Trained staff on material handling processes to reduce shipping times.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Managed day-to-day shipping and receiving, typically overseeing more than 1500 packages in 24-hour period.
  • Managed vendor relationships to support supply chain and maintain product quality.
1997 to 2001
Softlines ManagerKmart/Sears － Northlake , FL
  • Created and managed schedule for team of 50 part-time and full-time employees.
  • Managed sales performance of softlines department to meet revenue and margin goals.
  • Oversaw associate performance through goal setting, quarterly reviews and annual performance management.
  • Executed merchandising strategies and standards to decrease time to find products.
  • Selected, hired and trained highly effective team of sales and customer service professionals.
  • Defined clear vision and strategy for department to meet and exceed corporate expectations.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Delegated tasks to employees based upon individual strengths and experience in all areas.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Created and managed schedule for team of 50 part-time and full-time employees.
2001 to 2005
Customer Service ManagerKmart/ Sears － West Palm Beach, FL
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Education and Training
06/1974
High School DiplomaPeach County High School － Fort Valley, GA
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Resume Overview

Companies Worked For:

  • Kmart/Sears
  • kmart/sears
  • Kmart/ Sears

School Attended

  • Peach County High School

Job Titles Held:

  • Assistant Store Manager
  • Receiving Manager
  • Softlines Manager
  • Customer Service Manager

Degrees

  • High School Diploma

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