Facilitated the effective operation of the store generating up to sales of $3M in annual sales in areas of; Loss Prevention Management, Store Merchandising, oversight of 5 different departments, Personnel Administration / Development, New Store Merchandising Setup, Vault Count / Deposit Preparation / Vault Audit Accountability, and Safety initiatives.Hired, Trained, Supervised and developed 26 associates.Ensure schedules were written to meet customer demand.Consistently validated customer service expectations to ensure highest level at all times. Facilitated receiving process; Supervised, trained and worked alongside associates ensure consistency, accuracy and accountability throughout beginning to end on truck and pack down day processes. Validated on day to day and couched and trained as needed.
Directed store operations.Managing 150 hourly / 4 salaried employees within an operating budget of $32M. Managed inventory levels, enforcing processes, sales and profitability. Experienced in delivering results, developing associates, and planning / managing financial budgets. Developed in-store training classes to develop retain and inspire future leaders of the company. Ensure that all performance management processes are followed to company expectations.Ensuring customer service is to highest standards at all times.
Managed the nightly operations and security of the store, managed $700K - $1M in freight flow coming through receiving weekly. Managed pack down process and safety of the building to ensure the store was ready for opening.
Managed staffing levels and training development of employees in store. Ensure inventory levels were manages to ensure maximum in-stock standards to exceed company expectations. Ensured all employees exceeded Customer Service expectations to maximize sales. Managed key metrics of the departments to maximize profitability i.e.(hours, markdowns, in-stock, shrink control, associate training).
Managed the day to day business with in-stock, product ordering, and associate training, maintenance of the department, performance review writing and ensuring all associates are providing exemplary customer service.
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