Interested in progressing my skills and work experience in a new career
Active listener-willing to learn and listen
Superior customer service
Exemplifies strong customer service in every aspect of the job. Directs and controls the operation all in store departments, including supervising and training personnel to achieve departmental and store sales and profit objectives. Provides feedback and recommendations on operational issues and personnel decisions to Store Director and Division Management. Maintain excellent customer service programs to meet or exceed division customer service goals. Responsible for total store operations and directing associates throughout the store, as well as department managers, in the absence of or as needed by the Store Director. Plans, organizes and directs day-to-day operations of the entire store. Maintains in stock conditions, and ensures compliance with code date standards; cleanliness, sanitation and safety standards; and security requirements. Implements operating and merchandising policies and practices. Maintains orderly and in stock conditions in back room, sales floor and all grocery department areas. Supervises receiving, storing, stocking, pricing and merchandising of all Grocery products. Handles positive customer and vendors. Monitors daily log sheet, purchase report, actual versus projected sales and labor. Scheduling of all department associates to ensure adequate coverage and service levels. Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures. Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff, promotion, demotion, and disciplinary action. Builds and maintains associate morale. Resolves associate complaints where appropriate and reports action taken to the Store Director. Immediately reports any potential serious policy violations, for matters including to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director and assists in appropriate handling. Understands the store and Grocery Department Profit and Loss statement. Frequently communicates sales goals, department performance and sales opportunities to department associates to ensure positive results. Answers and responds to incoming telephone calls appropriately. Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate. Maintains confidentiality concerning associates, store sales, and Company information. Maintains accurate department records. Responsible for performing all job duties with honesty and integrity and in compliance with company policies and procedures.
Provides excellent customer service, and assists with training new employees. Coordinates with Night Crew manager/grocery manager in helping direct day to day operations to ensure smooth operations of the store. Assists the store director and assistant store director with ordering for displays and shadow boxes. Assists in receiving loads, storing products, stocking and merchandising. Maintains and encourages an atmosphere of a friendly and helpful store. Communicates with the night crew manager what needs to be done to ensure a smooth operation for the next day. Coordinates with managers in planning, organizing and directing day to day operations of the grocery and surrounding departments. Supports the decisions made by store management for success of of the company's overall safety culture and safety programs to ensure a safe work environment. Provide feedback and hold employees accountable. Assists in planning, organizing sales, salary and scheduling.
Running and maintaining GM department as well as candy and spices. Merchandising seasonal product, setting up displays, and ordering. Break down load and stock product to shelf. Maintaining in stock conditions and low inventory in backroom. Upkeep of department sales, cleanliness of department and out of stocks, Providing superior customer service to customers.
Bookeeping of all AM reports, recording of all daily time and attendance, payroll and salary. Cash handling, cash deposits, audits, till balances, donations, western union, cash paid outs, money orders, helping customers sign up for in store promotions. Answering phone calls, taking messages, setting up monthly appointments. Returns and exchanges made at customer service center, answering and assisting all customer's questions and concerns. Providing excellent customer interaction.
Delivering great customer service, assisting customers to find specific items, cashier, price changes, credit soliciting, fitting room associate. Merchandising products in departments, assisting in jewelry and customer service department.
Studied business management for two years from 2010-2012.
Thirteen weeks of Management training with Safeway
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