assistant shift supervisor resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Organized Assistant Shift Supervisor well-versed in implementing policies and procedures to maximize business productivity. Proficient in maintaining staff records to accurately measure attendance and hours worked. Diligent and focused worker able to complete projects quickly and accurately. Proficient in training new staff members to deliver outstanding service. Successful in helping employees quickly resolve equipment issues and provide exceptional value to customers.
Skills
Staff training
Equipment troubleshooting
Work schedule development
Record keeping
Safety management
Relationship development
Team building
Security systems
Communications
Team management
Customer service
Problem resolution
Planning and coordination
Organization
First Aid/CPR
Inventory management
Supervision
Process improvement
Business operations
Education and Training
East Ga. CollegeSwainsboro, GA, Expected in ā ā:Business - GPA:
Jenkins County High SchoolMillen, GAExpected in 05/1989 ā āHigh School Diploma: - GPA:
Experience
Geo Group Inc. - Assistant Shift Supervisor Manassas, VA, 03/2013 - Current
Assisted in implementation of production systems, policies and procedures.
Planned and established work schedules, assignments and production sequences to meet production goals.
Followed and gave work instructions while providing resources to ensure customer service standards were met.
Kept accurate records of employees' attendance and hours worked.
Inspected materials, products and equipment to detect defects or malfunctions.
Conducted employee trainings in work and safety procedures and policies to comply with company requirements.
Created agendas and communication materials for team meetings.
Improved operations by working with team members and customers to find workable solutions.
Los Angeles County - Cashier Los Angeles, CA, 01/2013 - 03/2013
Processed returned items in accordance with store policy.
Scanned customer purchases, supporting transactions to streamline sales process.
Helped customers find specific products, answered questions and offered advice.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Properly verified customer identification for alcohol or tobacco purchases.
Resolved issues regarding customer complaints and escalated worsening concerns to supervisor for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues with cash registers, card scanners and printers.
Welcomed customers, offering assistance to help find necessary store items.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Promoted specific item options to drive sales and achieve add-on purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Inspected items for damage and obtained replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Five Guys - Assistant Manager Kissimmee, FL, 09/2012 - 03/2013
Planned and prepared workflow schedules, delegating tasks for 12-member team.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Oversaw team development according to industry service standards to further customer loyalty.
Assisted Supervisor in evaluating employee performance and cultivating improvement initiatives.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Supported sales management initiatives to optimize business development.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Enhanced sales by implementing merchandising and promotional improvements.
Delegated daily tasks to team members to optimize group productivity.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Completed inventory audits to identify losses and project demand.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Directed and led employees, supervising activities to drive productivity and efficiency.
Organized schedules, workflows and shift coverage to meet expected business demands.
Trained team of 8 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Regional Medical Center - Stock Clerk Anniston, AL, 01/2010 - 03/2013
Replenished inventory with focus on addressing customer needs.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Communicated effectively with members of public in often crowded and noisy environments.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Bent, lifted, opened, and moved food products weighing up to 50 pounds.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Identified safety hazards and notified management to determine proper resolution of issues.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Rotated goods in inventory by following āfirst in, first outā approach to keep shelves organized and well-stocked.
Packaged items with appropriate materials to prevent damage during shipping.
Stocked and rotated products, supplies and paper goods to optimize freshness.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Additional Information
I am a hard worker, Team work makes the job run smooth. Dependable person
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