stant Customer Service Manager | Newnan, GA | July 2014 - Current
Initiate fulfilling warranty claims in close liaison with policy holders and national policy
providers/agencies. Assist Claims Representatives in diagnostic reports and follow through with service
Assist Claims Adjusters with the in-person inspection. Identify new customers and revenue opportunities
with my branch's budgeted revenue of < $2="" million="" annually.="">
Named Best Sales Service Store in 2 Atlanta Markets in 3 consecutive years and Saftey Captain added to
my title for 3 consecutive years of Accident Work Free. I oversaw the interviewing, hiring selection,
training and evaluation of store personnel as a unit with the GM.
Manage a team of associates, supervising and appraising work. Review reports (daily, weekly, monthly,
quarterly, etc.) to communicate company information including new initiatives, financial performance,
goals and objectives, benchmarks and best practices. Ensure compliance with all company policies and
procedures align with the company vision, mission, and values into the daily work processes.
ADVANCE AUTO PARTS
Retail Parts Pro/Assistant Manager | Newnan, Ga | May 2011 - July 2014
Led the store team's growth in Retail & Commercial business il
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