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assistant retail store manager resume example with 19+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Mathematical Calculation and Reasoning
  • Performance Monitoring and Evaluation
  • Records Organization and Management
  • Problem Anticipation and Resolution
  • Balancing Daily Deposits
  • Suggestive Selling
  • Store Layouts
  • Customer Relationship Management
  • Inventory Tracking and Management
  • Focus and Follow-Through
Work History
10/2013 to 08/2022 Assistant Retail Store Manager Skechers Usa Inc. | Wappingers Falls, NY, Detroit, MI
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Assisted Mobile Experts in meeting standards for customer service and quality.
  • Resolved customer service issues promptly.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Managed store organization, maintenance and purchasing functions.
  • Submitted orders for new inventory.
  • Optimized store displays and appearance via strategic merchandising.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Performed nightly store and team performance audits.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Generated repeat business by developing and maintaining strong team of 8-12 employees devoted to customer service.
03/2008 to 10/2013 Senior Retail Sales Associate Nestle Nespresso | Century City, CA, Detroit, MI
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached 8-12 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
02/2007 to 02/2008 Retail Sales Associate The Tjx Companies, Inc. | Littleton, CO, Detroit, MI
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
02/2000 to 04/2004 Technical Support Call Center Representative Spectrum | Glens Falls, NY, Southfield, MI
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Offered troubleshooting of connectivity issues with cellular devices.
  • Submitted service tickets for equipment maintenance requests.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Activated accounts for clients interested in new services.
  • Managed high levels of call flow and responded cellular customer's technical support needs.
  • Identified potential sales and cross-selling opportunities in course of delivery of support services.
Education
Expected in High School Diploma | Highland Park Community High School, Highland Park, MI, GPA:

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Resume Overview

School Attended

  • Highland Park Community High School

Job Titles Held:

  • Assistant Retail Store Manager
  • Senior Retail Sales Associate
  • Retail Sales Associate
  • Technical Support Call Center Representative

Degrees

  • High School Diploma

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