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Assistant Retail Store Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hardworking customer service professional accustomed to fast-paced environments. Extensive knowledge in Automotive and retail sales and proven success in leadership roles. Excellent critical thinking with history of long-term client relationships and great salesmanship. Organized and detail-oriented worker with great computer skills. Enthusiastic to contribute to team success through hard work and attention to detail. Prioritize projects and multi-task effectively to achieve project goals. Offering these skills and strong work ethic. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues.

Skills
  • Leadership and Exceptional organizational skills.
  • Strong written and verbal communication skills
  • Staff management, Scheduling, Multitasking.
  • Building Customer Effective Service Relations.
  • Automotive Parts Managing and Automotive Mechanical skills, Preventive Maintenance & Troubleshooting.
  • Welding Skills, Forklift operation,
  • Extremely quick learner, strong team player.
  • Microsoft computers applications skills and software programs.
  • Profit and loss understanding
  • Overstock management
  • Dependable and reliable, Works well independently
  • Bilingual Spanish/English
Experience
08/2020 to Current
Assistant Retail Store Manager Lakeshore Learning Materials Carson, CA,
  • Manage day to day work schedules, opening & closing store operations, money accountability and bank deposits.
  • Set Daily sales / budget goals for all departments.
  • Assess team proficiencies, identify and target areas for improvement.
  • Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Facilitate parts buying process by giving customers options on parts not usually stocked.
  • Identify sales opportunities by analyzing incidents rate reports.
  • Build and maintain loyal, long-term customer relationships through effective account management services.
  • Direct all day-to-day store operations to provide safe and enjoyable customer buying experience.
  • Assess each employee's individual strengths and weaknesses for improvement.
  • Monitor inventory levels on weekly basis and place new orders for merchandise to keep supply well-stocked.
03/2020 to 03/2020
Service Advisor Bobby Rahal Automotive Group - Pittsburgh Pittsburgh, PA,
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
  • Communicate additional repair and service needs to the customer based on vehicle inspection.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • Keeping customer informed of service specials, completion times and service expenses.
  • Set up and activated customer accounts.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
12/2019 to 03/2020
Overnight Support Manager Walmart City, STATE,
  • Help Associates with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Monitor employee and customer interactions to assess quality of service.
  • Codify office structures and processes to promote teamwork and performance.
  • Performs analysis of policies, procedures, and regulatory requirements and evaluates their impact on current operations.
  • Train and develop new sales team associates in products, selling techniques and company procedures.
  • Work alongside Associates to boost sales by enhancing product presentations and promoting brands.
  • Track stock using company inventory management software, Back room Receiving and Bin Merchandise.
  • Organize racks and shelves to maintain store visual appeal, present merchandise to drive continuous sales.
  • Apply security and loss prevention training toward recognizing risks and reducing store theft.
  • Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
09/2011 to 12/2019
Service Manager/Service Advisor Tune Craft Auto Center City, STATE,
  • Met with customers to discuss service needs and offer available solutions on service repairs.
  • Efficiently assisted Technicians with Automotive repairs to maintain customer satisfaction and quickly rectify issues.
  • Kept service records in Mitchell On Demand, accurately detailing customer information, payment processes and equipment conditions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand.
  • Proficient in ordering supplies, operating shop equipment and maintaining neat, safe and clean work areas. Handled any type of repair or maintenance service and always looking for ways to improve shop operations.
  • Conducted weekly parts inventory to restock parts as needed and reducing parts expenses.
  • Performed maintenance& diagnosis inspections, tune-ups, oil changes and repaired /replaced defective automotive parts.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
  • Assigned work to team members and inspected all work for quality and compliance.
  • Answered customer questions and discussed options face-to-face, over the telephone and via email.
Education and Training
Expected in
: Military Combat Training (OSUT)
U.S Army Military Training - Fort Benning, GA,
GPA:
  • Graduated in Top 10 of Infantryman's Leaders Course Training. Earning Honors in Marksmanship.
  • Top Leadership skills & Physical fitness.
Expected in
Associate of Applied Science: Human-Computer Interaction
California College-San Diego - San Diego, CA
GPA:
Expected in
Associate of Applied Science: Computer Networking And Telecommunications
ITT Technical Institute - San Diego, CA,
GPA:
Activities and Honors

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Resume Overview

School Attended
  • U.S Army Military Training
  • California College-San Diego
  • ITT Technical Institute
Job Titles Held:
  • Assistant Retail Store Manager
  • Service Advisor
  • Overnight Support Manager
  • Service Manager/Service Advisor
Degrees
  • Associate of Applied Science
  • Associate of Applied Science