Assistant Retail Manager Resume Example
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ASSISTANT RETAIL MANAGER
Professional Summary
Retail Manager with 4 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Work History
Wegmans Food Markets, Inc. - Assistant Retail ManagerWoodbridge , VA11/2017 - 04/2020
- Assist General Manager in overall operation of the Goodwill retail store; this includes customer service record keeping cash management facility operation communications merchandising and inventory control
- Work flexible schedule in support of store opening production and closing operations including work on weekends and holidays
- Assists with monitoring time and attendance system
- Perform other duties as directed by Regional Director
- Managed expenses and developed strategies that positioned store to perform in accordance with budget
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture
- Trained employees in suggested selling and merchandising techniques to obtain daily sales quotas
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff
- Educated customers on promotions to enhance sales
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency
- Developed and nurtured lasting relationships with clients through dedicated assistance and issue resolution
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Answered questions about store policies and concerns to support positive customer experiences
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Boosted sales rates by checking for and locating requested items in inventory system
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Marked-down clearance items and relocated merchandise to proper store areas
- Led and developed management team of 6
- Assisted customers with locating and choosing merchandise in any store department
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
- Kept orderly and accurate accounting records by monitoring sales documentation
Airspace Technologies - Office ManagerStockholm , ME09/2011 - 10/2017
- Scheduling and managing Outlook calendars for President/CEO and several other employees
- Scheduling interviews for possible candidates for employment
- Conduct floor walks for building maintenance and seating chart updates
- Provides for and coordinates assistance regarding space issues, relocation of staff, and furniture
- Researching travel websites in order to find best hotel and airline deals
- Obtaining visas for any upcoming business related international travel
- Purchasing domestic and international airline tickets
- Properly update Salesforce for Business Development Team
- Creating and keeping track of credit card purchase forms, travel expenses, and reimbursements
- Preparing conference rooms with materials needed, as well as setting up beverages and fruit/food or snacks
- Set up Ready Talk for phone conferences, send out Ready Talk instructions
- Proofreading HR documents and running background checks using Watchdog
- Orienting new staff
- Manages company FedEx/DHL/UPS/USPS accounts
- Consistently demonstrates maturity, dependability, and initiative
- Promotes a work environment that emphasizes teamwork and respect for differences
- Fosters and demonstrates a workplace inclusive of serving others, building trust, innovation, and exceeding expectations
- Maintaining updated spreadsheet of all company cell phone services, dates, confirmations and conducted phone bill audits every month using Excel
- Compared vendor prices and negotiated for optimal savings
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Provided complete meeting support, including materials preparation and notes or minute taking
- Coordinated special projects and managed schedules
- Received, screened and routed incoming calls
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Completed bi-weekly payroll for 15 employees
Dignity Health - Front Desk ReceptionistRocklin , CA07/2009 - 09/2011
- Coordinating new Admissions, while assisting with paperwork
- Assist Admissions director giving future residents, and (or) family tours of facility
- Verifying insurance policies of current as well as future residents
- Answer various inquiries pertaining Admissions
- Answering phone in professional and friendly manner
- Light computer work using Microsoft Word, and Excel
- Updating certificates and licenses
- Responsible for keeping all log books current
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Welcomed each new arrival pleasantly and confirmed intake and identification
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
Skills
- Hiring
- Inventory control
- Merchandising
- Networking
- Retail inventory management
- Organized managerial style
- Retail transactions processing
- Retail experience
- Effective managerial techniques
- Developing managers
- Retail Staff Management
- Accurate money handling
- Sales expertise
- Maximizing profitability
- Team leadership and coaching
Education
2003Westover Job CorpsCity, StateGED : Cable Networking
City, State
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Resume Overview
School Attended
- Westover Job Corps
Job Titles Held:
- Assistant Retail Manager
- Office Manager
- Front Desk Receptionist
Degrees
- GED : Cable Networking
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