Assistant Retail Manager Resume Example Goodwill Of Greater Washington

ASSISTANT RETAIL MANAGER

Professional Summary

Retail Manager with 4 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Work History

Goodwill of Greater Washington - Assistant Retail ManagerArlington, VA11/2017 - 04/2020

Assist General Manager in overall operation of the Goodwill retail store; this includes customer service record keeping cash management facility operation communications merchandising and inventory control
Work flexible schedule in support of store opening production and closing operations including work on weekends and holidays
Assists with monitoring time and attendance system
Perform other duties as directed by Regional Director
Managed expenses and developed strategies that positioned store to perform in accordance with budget
Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals
Modeled effective leadership to gain commitment to store goals and training to exceed industry standards
Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels
Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy
Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture
Trained employees in suggested selling and merchandising techniques to obtain daily sales quotas
Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue
Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members
Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff
Educated customers on promotions to enhance sales
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
Aligned inventory processes with demand projections to maximize organizational and budget efficiency
Developed and nurtured lasting relationships with clients through dedicated assistance and issue resolution
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
Answered questions about store policies and concerns to support positive customer experiences
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
Boosted sales rates by checking for and locating requested items in inventory system
Opened and closed store independently when needed and prepared nightly bank drop for manager
Marked-down clearance items and relocated merchandise to proper store areas
Led and developed management team of 6
Assisted customers with locating and choosing merchandise in any store department
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
Kept orderly and accurate accounting records by monitoring sales documentation

PYXERA Global - Office ManagerWashington, DC09/2011 - 10/2017

Scheduling and managing Outlook calendars for President/CEO and several other employees
Scheduling interviews for possible candidates for employment
Conduct floor walks for building maintenance and seating chart updates
Provides for and coordinates assistance regarding space issues, relocation of staff, and furniture
Researching travel websites in order to find best hotel and airline deals
Obtaining visas for any upcoming business related international travel
Purchasing domestic and international airline tickets
Properly update Salesforce for Business Development Team
Creating and keeping track of credit card purchase forms, travel expenses, and reimbursements
Preparing conference rooms with materials needed, as well as setting up beverages and fruit/food or snacks
Set up Ready Talk for phone conferences, send out Ready Talk instructions
Proofreading HR documents and running background checks using Watchdog
Orienting new staff
Manages company FedEx/DHL/UPS/USPS accounts
Consistently demonstrates maturity, dependability, and initiative
Promotes a work environment that emphasizes teamwork and respect for differences
Fosters and demonstrates a workplace inclusive of serving others, building trust, innovation, and exceeding expectations
Maintaining updated spreadsheet of all company cell phone services, dates, confirmations and conducted phone bill audits every month using Excel
Compared vendor prices and negotiated for optimal savings
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Provided complete meeting support, including materials preparation and notes or minute taking
Coordinated special projects and managed schedules
Received, screened and routed incoming calls
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Completed bi-weekly payroll for 15 employees

Envoy of Alexandria - Front Desk ReceptionistAlexandria, VA07/2009 - 09/2011

Coordinating new Admissions, while assisting with paperwork
Assist Admissions director giving future residents, and (or) family tours of facility
Verifying insurance policies of current as well as future residents
Answer various inquiries pertaining Admissions
Answering phone in professional and friendly manner
Light computer work using Microsoft Word, and Excel
Updating certificates and licenses
Responsible for keeping all log books current
Reported facility and room maintenance problems to appropriate personnel for immediate remediation
Welcomed each new arrival pleasantly and confirmed intake and identification
Directed incoming calls to internal personnel and departments, routing to best-qualified department

Skills

Hiring
Inventory control
Merchandising
Networking
Retail inventory management
Organized managerial style
Retail transactions processing
Retail experience

Effective managerial techniques
Developing managers
Retail Staff Management
Accurate money handling
Sales expertise
Maximizing profitability
Team leadership and coaching

Education

2003Westover Job CorpsChicopee, MAGED : Cable Networking

Manchester, CT

Resume Overview

Companies Worked For:

Goodwill of Greater Washington
PYXERA Global
Envoy of Alexandria

School Attended

Westover Job Corps

Job Titles Held:

Assistant Retail Manager
Office Manager
Front Desk Receptionist

Degrees

GED : Cable Networking

Assistant Retail Manager Resume Example

Resume Score: 80%

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