Assistant Property Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in Evictions, property functions, property renovations, as well as collecting rent. Successful career history comprising more than a year. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Energetic individual offering wealth of experience in property inspections and ensuring curbside appeal. Hardworking, educated and willing to go extra mile to complete any task.

  • Supervised team of 6 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved issue which led to more lease renewals and caused resident retention.
  • Extra mile was awarded to me by my regional 6 months in a row.
  • Tenant Issue Resolution
  • Budgeting
  • Scheduling
  • Bookkeeping
  • Yardi Property Management understanding
  • Building operations
  • Employee performance evaluations
  • Cost Control
  • Local market conditions
  • Prospecting assistance
  • Appointment Setting
  • Product Knowledge
  • Relationship building and retention
  • Application Process Proficiency
  • Property Management
  • Sales
  • Yardi software
  • Customer service-focused
  • Leasing and sales
  • Recruiting and Interviewing
  • Fair housing policies
  • Property tours and inspections
  • Sales Goals
  • Prospecting Clients
  • Lease writing
  • Application verification
Work History
Assistant Property Manager, 07/2019 to 11/2020
Goodwill Of Greater WashingtonArlington, TX,
  • Showed apartments to potential tenants and answered questions regarding community.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Escalated any major issues to property manager for immediate remediation.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Oversaw monthly collections of funds, maintaining high payment rates by building positive relationships with tenants.
  • Kept accurate records of all resident and tenant correspondence.
  • Posted policies and rules in common areas for tenant review.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Processed security deposit refunds.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Property Manager, 01/2020 to 07/2020
Oakleaf Village Of RaleighMilwaukee, WI,
  • Boosted occupancy 40% by leveraging market knowledge and successful promotional strategies.
  • Compiled maintenance and repair requests for submission to Regional Supervisor and reached out to local contractors for bid proposals.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Managed operations and leasing of apartment community of 250 apartment homes.
  • Communicated effectively with owners, residents and on-site associates.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Scheduled outside contractors for major maintenance issues.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
Leasing Consultant, 01/2017 to 06/2019
Cortland PartnersBlacklick, OH,
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Performed background checks on over 40 apartment applicants a month and always had a waiting list.
  • Validated rental eligibility by using Trans Union's verification process.
  • Distributed and followed up on tenant renewal notices.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Kept meticulous records of all correspondence between management and tenants.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Boosted occupancy by leveraging market knowledge and successful promotional strategies.
  • Collected rent and tracked resident payments and information in Yardi.
  • Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
  • Escalated any major issues to property manager for immediate remediation.
  • Experienced with new construction, luxury apartment buildings, Multi-Family properties overall.
  • Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other services per management request.
  • Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
  • Established strong, professional relationships with Corporate and residents by promoting team collaboration and delivering exemplary service.
  • Verified tenant incomes and other information before accepting lease applications, working closely with property manager to maintain accuracy.
Bachelor of Healthcare Administration: Marketing, Management, Administration, Expected in 05/2023
Grand Canyon University - Phoenix, AZ,

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School Attended
  • Grand Canyon University
Job Titles Held:
  • Assistant Property Manager
  • Property Manager
  • Leasing Consultant
  • Bachelor of Healthcare Administration

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