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assistant property manager resume example with 15 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues able to be handled on-site arise.

Versatile [Job Title] effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.

Skills
  • Relationship building and rapport
  • Policy enforcement
  • Housing regulations
  • Vacant unit monitoring
Experience
Assistant Property Manager , 07/2018 to Current
Greystone PropertiesGulf Breeze, FL,
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Showed units to potential tenants and answered questions about life in community.
  • Conducted tours of vacancies with prospective tenants.
  • Checked rental eligibility by following [Name of Company]'s verification process.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Handled all security deposit refunds.
  • Kept records of all correspondence with residents and tenants.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
  • Created and implemented policies and procedures for effective property management.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Secured average of [Number] rental agreements each month after developing outstanding relationships with community members.
  • Settled tenant conflicts effectively using [Technique] and [Skill].
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Developed strong, professional relationships with [Job title]s and residents by initiating collaboration and delivering exemplary service and engagement.
Freight Manager, 02/2014 to 06/2018
At Home Stores LlcBillings, MT,
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
  • Created and enforced policies and procedures for entire logistics team.
  • Monitored spending to ensure that expenses are consistent with approved budgets.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Shift Manager, 01/2004 to 11/2011
C&S Wholesale GrocersChester, NY,
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Generated reports to assess performance and make adjustments.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Automated office operations, managed client correspondence and tracked records.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Met with each associate to establish realistic monthly sales goals.
  • Cross-trained in every store role to maximize operational knowledge.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Education and Training
High School Diploma: , Expected in 05/2002 to Nansemond River High School - Suffolk, VA
GPA:

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Resume Overview

School Attended

  • Nansemond River High School

Job Titles Held:

  • Assistant Property Manager
  • Freight Manager
  • Shift Manager

Degrees

  • High School Diploma

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