Dedicated and focused customer services representative who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Assigned projects and tasks to employees based on their competencies and specialties. Accurately provided status information on project progress to the project management. Assisted the project manager with bidding new jobs and projects. Provided accurate and appropriate information in response to customer inquiries.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
Cold and warm called 6 new and existing accounts per day. Generated new accounts by implementing effective networking and content marketing strategies. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings.
Prepared registered and certified mail for dispatch. Reviewed and edited correspondence prior to release and submission for signature. Prepared operation plans and orders to support security of resources and installations. Coordinated training schedules and filed crucial administrative paperwork. Processed prisoners of war and captured documents.
Student government representative. Office Administration coursework. Business Writing seminar. Coursework in Administrative Technology
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