Assistant Property Manager Resume Example Childress Klein Properties

ASSISTANT PROPERTY MANAGER

Skills

Property Management
Vendor Management
Invoicing
Yardi Voyager 7S, CRM RentCafé, Entrada, Corelogic, Payscan, Microsoft Office
Fair Housing
Lease Agreement
Collection Management
Property tours and inspections
Database management

Telephone and email etiquette
Multitasking
Critical thinking
Strong organizational skills
Performance Management
Staff Development & Training
Customer Satisfaction/Retention Management
Budget Management

Professional Summary

Self-motivated and service-oriented Assistant Property Manager with experience in strong customer service, managing and training +10 employees, rent roll, collections and eviction process, vendor management, meeting leasing ratios and improving resident satisfaction rates. Looking to bring further success to your company by utilizing strong skill set and forward-thinking nature.

Currently in the process of becoming Certified Apartment Manager. Fluent in English and German languages.

Work History

Assistant Property Manager, 07/2019 to Current
Childress Klein Properties - Atlanta , GA

Act as manager for 5 month during Property Manager change, including supervision and training of on-site employees
Maintain a professional, organized and efficient property accounting office which provides quality and timely customer service to residents
Meet reporting deadlines and ensure accuracy of accounting information
Post monthly rent, bill back electric bills, post late fees multiple times each month, send balance due reminders, run delinquency reports to successfully close month with delinquency 0.00% 6 consecutive months in a row
Hand deliver 3-day notices to vacate each month and file evictions/writs
Reconciling deposits, researching & charging return payments
Process all move-ins (demographics, charges, utility billing, etc.)
Process move-out deposit accountings and discuss move-out statements with residents
Manage in-house and 3rd party collection program and perform write-offs
Process vendors, contractors, and service providers invoices for payment by reconciling work performed or products purchased and coding charges to appropriate chart of account codes
Inspect property to ensure that the physical aspects of the property, grounds, buildings, and amenities meet standards for safety, cleanliness, and general appearance
Inspect apartments during move-in and move-out
Assist with maintaining/enforcing company and community policies
Work renewals on a weekly basis to achieve at least a 61% renewal closing rate and to maintain 97% - 99% occupancy rate by providing exceptional tenant service
Organize and participate in resident events
Field vendor calls about payments and issue keys
Assist residents with concerns, packages, questions, etc.
Charge and explain violations and charges to residents with empathy
Reset resident portals and trouble-shoot resident portal and payment issues
Locate and clarify missing information needed to process move-ins, cancels and denials, move-outs, etc.
Assist maintenance team with the apartment turnover process, by creating purchase orders, managing scheduling, vendors and quality inspections

Leasing Consultant, 08/2018 to 07/2019
Mills Properties - Pavilion , NY

Toured property with prospective tenants and provided wealth of information in regards to its key features
Resolved conflicts between tenants in most effective manner
Prepared move-in and move-out paperwork for residents
Assisted managers with delinquency, bill backs, move-out statements and weekly reports
Maintain weekly leasing reports
Responded to messages and inquiries from tenants as well as prospects and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Invited prospects to submit application upon completion of property tour and perform complete application process from background check to move-in
Maintained community facilities attractive to potential tenants by organizing regular maintenance, repairs and move-in giveaways

Branch Manager, 12/2015 to 07/2018
Illinois Tool Works - Kernersville , NC

Consistently managed daily branch function in a 145 car branch in the DFW area
Frequently increased the market penetration of the branch which leads to increase in revenue
Accurately forecasted, planned and executed branch strategies on a monthly basis to accomplish branch profitably goals
Recorded success by developing strong sales culture within branch to capitalize additional revenue
Created and managed employee performance plans and deliver performance updates for employees to upper management and process reviews of employees to highlight success and failures
Engaged employees in business processes with positive motivational techniques
Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement

Draftsman Civil And Architectural Engineering, 12/2005 to 12/2014
MK Engineering - City , STATE

Education

Bachelor's Degree: : Architectural Engineering, 2006EUROPECOLLEGE - City

Vocational Diploma: : Psychology/ Educational Science, 2003COLLEGE OF FURTHER EDUCATION - City

Resume Overview

School Attended

EUROPECOLLEGE
COLLEGE OF FURTHER EDUCATION

Job Titles Held:

Assistant Property Manager
Leasing Consultant
Branch Manager
Draftsman Civil And Architectural Engineering

Degrees

Bachelor's Degree : : Architectural Engineering , 2006
Vocational Diploma : : Psychology/ Educational Science , 2003

Assistant Property Manager Resume Example

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