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Assistant Property Manager Resume Example

Resume Score: 80%

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ASSISTANT PROPERTY MANAGER
Skills
  • Property Management
  • Vendor Management
  • Invoicing
  • Yardi Voyager 7S, CRM RentCafé, Entrada, Corelogic, Payscan, Microsoft Office
  • Fair Housing
  • Lease Agreement
  • Collection Management
  • Property tours and inspections
  • Database management
  • Telephone and email etiquette
  • Multitasking
  • Critical thinking
  • Strong organizational skills
  • Performance Management
  • Staff Development & Training
  • Customer Satisfaction/Retention Management
  • Budget Management
Professional Summary

Self-motivated and service-oriented Assistant Property Manager with experience in strong customer service, managing and training +10 employees, rent roll, collections and eviction process, vendor management, meeting leasing ratios and improving resident satisfaction rates. Looking to bring further success to your company by utilizing strong skill set and forward-thinking nature.

Currently in the process of becoming Certified Apartment Manager. Fluent in English and German languages.

Work History
Assistant Property Manager, 07/2019 to Current
Billingsley Company - The Boat House - The Colony, TX
  • Act as manager for 5 month during Property Manager change, including supervision and training of on-site employees
  • Maintain a professional, organized and efficient property accounting office which provides quality and timely customer service to residents
  • Meet reporting deadlines and ensure accuracy of accounting information
  • Post monthly rent, bill back electric bills, post late fees multiple times each month, send balance due reminders, run delinquency reports to successfully close month with delinquency 0.00% 6 consecutive months in a row
  • Hand deliver 3-day notices to vacate each month and file evictions/writs
  • Reconciling deposits, researching & charging return payments
  • Process all move-ins (demographics, charges, utility billing, etc.)
  • Process move-out deposit accountings and discuss move-out statements with residents
  • Manage in-house and 3rd party collection program and perform write-offs
  • Process vendors, contractors, and service providers invoices for payment by reconciling work performed or products purchased and coding charges to appropriate chart of account codes
  • Inspect property to ensure that the physical aspects of the property, grounds, buildings, and amenities meet standards for safety, cleanliness, and general appearance
  • Inspect apartments during move-in and move-out
  • Assist with maintaining/enforcing company and community policies
  • Work renewals on a weekly basis to achieve at least a 61% renewal closing rate and to maintain 97% - 99% occupancy rate by providing exceptional tenant service
  • Organize and participate in resident events
  • Field vendor calls about payments and issue keys
  • Assist residents with concerns, packages, questions, etc.
  • Charge and explain violations and charges to residents with empathy
  • Reset resident portals and trouble-shoot resident portal and payment issues
  • Locate and clarify missing information needed to process move-ins, cancels and denials, move-outs, etc.
  • Assist maintenance team with the apartment turnover process, by creating purchase orders, managing scheduling, vendors and quality inspections
Leasing Consultant, 08/2018 to 07/2019
Billingsley Company - The Boat House - The Colony, TX
  • Toured property with prospective tenants and provided wealth of information in regards to its key features
  • Resolved conflicts between tenants in most effective manner
  • Prepared move-in and move-out paperwork for residents
  • Assisted managers with delinquency, bill backs, move-out statements and weekly reports
  • Maintain weekly leasing reports
  • Responded to messages and inquiries from tenants as well as prospects and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Invited prospects to submit application upon completion of property tour and perform complete application process from background check to move-in
  • Maintained community facilities attractive to potential tenants by organizing regular maintenance, repairs and move-in giveaways
Branch Manager, 12/2015 to 07/2018
Sixt Rent A Car - Dallas, TX
  • Consistently managed daily branch function in a 145 car branch in the DFW area
  • Frequently increased the market penetration of the branch which leads to increase in revenue
  • Accurately forecasted, planned and executed branch strategies on a monthly basis to accomplish branch profitably goals
  • Recorded success by developing strong sales culture within branch to capitalize additional revenue
  • Created and managed employee performance plans and deliver performance updates for employees to upper management and process reviews of employees to highlight success and failures
  • Engaged employees in business processes with positive motivational techniques
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement
Draftsman Civil And Architectural Engineering, 12/2005 to 12/2014
MK Engineering - Regensburg, Germany
Education
Bachelor's Degree: : Architectural Engineering, 2006EUROPECOLLEGE - Germany
Vocational Diploma: : Psychology/ Educational Science, 2003COLLEGE OF FURTHER EDUCATION - Germany
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Billingsley Company - The Boat House
  • Sixt Rent A Car
  • MK Engineering

School Attended

  • EUROPECOLLEGE
  • COLLEGE OF FURTHER EDUCATION

Job Titles Held:

  • Assistant Property Manager
  • Leasing Consultant
  • Branch Manager
  • Draftsman Civil And Architectural Engineering

Degrees

  • Bachelor's Degree : : Architectural Engineering , 2006
    Vocational Diploma : : Psychology/ Educational Science , 2003

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